Company Overview
Hosting Ireland has been in business serving the Irish domain and hosting market since 2005 and after its continued success it became part of team.blue in 2019, a leading digital enabler for companies and entrepreneurs. As part of team.blue, we serve over 3.3 million customers in Europe and have more than 4,000 experts to support them. Our goal is to shape technology and to empower businesses with innovative digital services.
Why choose Hosting Ireland?
•A diverse and inclusive culture
•Access to flexible working opportunities
•A relaxed, collaborative atmosphere
•Motivational, coach-style leadership
What we do
•Provide award-winning IT services
•Keep our products accessible and competitive
•Offer a diverse range of products to allow customers to grow
•Are customer-obsessed, offering multi-channel exceptional support
Company Values
•We put our customers at the heart of everything we do
•We're stronger together and we trust each other to do the right thing
•We tell it like it is, and keep doors and mind open
•We treat each other with respect and regard
•We're always thinking 'what's next?'
Company Benefits
•Company healthcare scheme
•Pension
•Competitive holiday entitlement
•Company enhanced sick pay
•Employee Referral Scheme
•Remote working options available on completion of training
•Cycle to work scheme
Job Description
As a Customer Support Technician, you will be working in a flexible environment, providing critical support to our customers you will be answering a range of queries, providing help and support.
Key Responsibilities
•Dealing with front line customer technical support and billing queries via email and phone
•Make outbound calls to customers based on product profile and project-based lists produced by your line manager
•Upsell existing customers at point of service renewal
•Process overflow/cover for inbound sales queries by phone and email
•Work closely with the .IE Registry activity to upsell new domains and increase product attachment
•Process .IE domain registration applications and handing customers' documentation
•Carrying out such tasks that are required to meet the needs of the business
Required Skills & Experience
•Commendable customer service experience
•Excellent troubleshooting and diagnostic skills
•Strong IT skills including with internet technologies
•Clear written and verbal communication skills
•Basic understanding of network technologies – TCP/IP, DNS, etc.
•Maintain and elevate the company's reputation for strict ethics while performing all responsibilities
•Knowledge of cPanel, building websites and web design an advantage
Key Competencies
•Delivering business results
•Teamwork
•Negotiation skills
•Personal accountability
•Solutions oriented
•Self-motivation
•Customer focus
•Attention to detail
Working Hours
The normal hours of the business are 8:30am to 5:30pm, Monday to Friday. Monday to Friday working hours are 8:30am to 5pm. For the first three months, training will be provided on a full-time basis from our offices in Waterford. Following initial training, we will offer hybrid working with this role, 2 days in the office (Tuesday and Wednesday) and the rest of the 3 days (Monday, Thursday and Friday) working from home.
Right To Work
At any stage please be prepared to provide proof of eligibility to work in Ireland. Unfortunately, we are unable to support Sponsorship Visas.
