About The Job
Location: This role will be based at our APAC Distribution Centre, based at Gul Circle.
Office Team Manager to lead our regional order management operations. This role is critical in ensuring efficient order processing, timely delivery, and exceptional service standards across our customer base.
You will oversee the end‑to‑end order handling workflow, manage a high-performing team, and collaborate closely with internal stakeholders to ensure operational excellence.
Job Description
Leadership & Team Management
•Lead, coach, and develop the Office team (Order Support / Order Handling/Order Quote/Lead buyer)
•Manage team performance, workload allocation, and resource planning
•Drive a culture of continuous improvement, ALPS, accountability, and customer focus
Order Support & Fulfilment
•Oversee complete lifecycle of customer orders from entry to fulfilment
•Ensure accuracy in order processing, delivery scheduling, and system updates
•Resolve escalated order issues, delays, shortages, or documentation gaps
•Monitor service KPIs and ensure adherence to SLAs
Operational Excellence
•Review and optimize order handling processes to improve efficiency
•Identify service gaps and implement corrective actions
•Work closely with Supply Planning, Warehouse, Logistics, Sales, and Finance teams
•Support audits, compliance checks, and operational reporting
Stakeholder & Customer Management
•Serve as the primary point of contact for escalations related to order fulfilment
•Partner with internal teams to resolve complex order or supply chain issues
•Communicate proactively with customers on order status and service recovery steps
Systems & Data Management
•Ensure data accuracy in ERP / order management systems
•Drive digital initiatives and process automation where applicable
•Provide regular reports on team performance, order accuracy, and fulfilment metrics
What You Know
•Diploma / Degree in Business, Supply Chain, Operations, or related field
•Lean Six Sigma (Green Belt certification) will be an added advantage
•Minimum 5 years of experience in order management, customer operations, or supply chain
•At least 2 years in a supervisory or managerial capacity
•Strong knowledge of order‑to‑cash processes, logistics coordination, and ERP systems
•Excellent communication, leadership, and stakeholder management skills
•Analytical, detail‑oriented, and solution‑driven
•Able to work in a fast-paced, high-volume environment
What's In It For You
We offer a challenging position in an open and friendly environment where we help each other to develop and create value. Your work will have a true impact on Alfa Laval's future success.
