Alfa Laval

Inside Sales Executive (6-months maternity cover)

In short

This is a 6-month maternity cover role as an Inside Sales Executive at Alfa Laval in Shah Alam, handling customer enquiries, quotations, orders and CRM records for transactional products and services. The role requires 2–3 years of inside sales or sales coordination experience and coordination with technical, service, procurement and logistics teams. A Diploma or Degree in Business, Engineering or a related field, plus good English and Bahasa Malaysia proficiency, is required.

Who You Are
You are a self-motivated team player with the ability to easily network in an international and cross-cultural environment, working in line with Alfa Laval drivers: Action, Interaction, and Satisfaction. You are driven and see solutions rather than problems, effectively prioritizing and executing tasks. A focus on continuous improvement is in your DNA. You build trust by clear communication with no prestige.
About The Job
Responsible for selling Alfa Laval transactional products and services within the assigned area of responsibility and providing direct support to customers.
Job Description
•Handle incoming customer enquiries and prepare quotations.
•Follow up on quotations, purchase orders and sales opportunities.
•Support external sales engineers in developing new business.
•Identify customer requirements and recommend suitable products, spare parts and services.
•Coordinate with technical, service, procurement and logistics departments.
•Process customer orders and monitor delivery schedules.
•Maintain customer databases, sales records and CRM systems.
•Follow up on overdue quotations and outstanding payments where required.
•Assist in preparing sales reports, forecasts and monthly performance updates.
•Maintain good relationships with existing customers.
What You Know
•At least a Diploma or Degree in Business, Engineering or related field
•2–3 years in inside sales / sales coordination
•Good English and Bahasa Malaysia proficiency
•Proficiency in Microsoft Excel, Word and Outlook
•Good verbal and email communication
•Proactive, responsible and detail-oriented
•Able to multitask and work under pressure
What's In It For You
We offer a challenging position in an open and friendly environment where we help each other to develop and create value. Your work will have a true impact on Alfa Laval's future success.
This is a 6-month maternity cover position.

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