About the Company
Glovo is part of the Delivery Hero Group, the world's pioneering local delivery platform, with a mission to deliver an amazing experience—fast, easy, and to your door. Glovo operates in around 65 countries worldwide. Delivery Hero is headquartered in Berlin, Germany, has been listed on the Frankfurt Stock Exchange since 2017, and is part of the MDAX stock market index.
The Role
As an Account Manager, you will play a key role in the Glovo Partners & Brands team. You will be directly responsible for building and maintaining good relationships between our partners and our company, liaising with the most highly regarded brands, stores, and restaurants in your city.
The Journey
•Build and maintain relationships with Glovo's top Partners in the country — establish excellent relationships through consistent and proactive communication, identifying their needs and building engagement (meetings and business reviews)
•Draw and execute plans, making your partners grow through promos negotiations, marketing activations and menu performance (e.g., selling items, Average Order Value, Conversion Rate, etc.)
•Onboard new top partners on our platform by providing them all the necessary tools and information
•Be responsible for our partners' business performance, analyze their main KPIs and ensure growth
•Prepare reports and dashboards to present to partners / use as source of operational improvements
•Get feedback from our partners and translate it into product, marketing and operations improvement
•Lead commercial renegotiations to establish a strong partnership with sustainable economics
•Support closing partner deals along with the sales team leader if / when needed
•Actively collaborate with your colleagues and learn from each other in a supportive environment
•Be a part of a team that will support your commercial development by giving you the opportunity to do rotations into other parts of the business (i.e., sales, qcommerce, and more)
Requirements
Background
•At least 5 years of experience in a fast-paced environment (start-ups, FMCG, retail, telecoms, advertising, food-hospitality, etc.)
•University degree from a renowned university and high grades is a plus
•Experience in FMCG, food-hospitality or on-demand delivery industry is a plus
Leadership, Business Acumen and Collaboration
•Business acumen: proven track record of understanding and empathizing with partners' business models, challenges, and objectives in order to create synergistic strategies and deliver value through collaboration
•Experience in understanding general business, as well as revenue dynamics and drivers
•Partner collaboration: proven experience of at least 4 years in working with external partners to align on strategic initiatives, foster mutual growth, and ensure seamless collaboration on account-related matters
•Commercial skills: know how to negotiate / build your way into a super deal with big players in the market
•Comms/Stakeholder management skills: ability to build long-term relationships and establish yourself as thought leader / trusted advisor
•Problem solving: strong problem solving skills, including solid analytical skills
•Data-driven mentality: take decisions based on data and make business judgment when necessary
•Project management skills: highly organized and detail-oriented approach
•Excellent knowledge of Google Suite and/or MS Office, Excel
•Excellent written and spoken Bulgarian & English skills
Culture
•Driven to build a business from scratch, with a natural bias for action, always pushing for things to happen, objective and deadline oriented
•Ability to work in a high growth and high-performance start-up with a fast pace
•Adaptable, positive mindset: a flexible attitude towards evolving roles within the commercial domain; versatility and the ability to adapt to new challenges while ensuring a stable and consistent job scope
Benefits
•💪 Top-notch private health insurance
•🍔 Glovo free delivery and 80 BGN Food vouchers
•🏊 Co-funded Multisport card
•🏖️ Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year
•👪 Enhanced parental leave
•🧠 Online therapy and wellbeing benefits
