About the Role
You will own a concentrated portfolio of strategic accounts and drive their retention and expansion. You will maintain executive and technical engagement, develop multi-year account plans, partner with Forward Deployed Engineers, negotiate renewals and commercial terms, conduct business reviews, forecast in HubSpot, and represent strategic accounts internally. You will periodically travel to customers and industry events.
Requirements
•6+ years of account management experience
•At least 2 years owning complex accounts
•Experience growing large, complex strategic accounts with executive stakeholders
•Multi-year, seven-to-eight-figure renewal and expansion negotiation experience
•Technical acumen and executive presence
•Consultative account expansion and innovation skills
•Experience partnering with technical field teams
•Negotiation, communication, and presentation skills
•Knowledge of account health and revenue metrics, CRM practices, and forecasting
•Successful completion of a background check
Responsibilities
•Own strategic account relationships, retention, and expansion
•Maintain executive and technical account engagement
•Develop account plans and multi-year growth strategies
•Partner with Forward Deployed Engineers on technical and commercial outcomes
•Introduce new capabilities and ideas that expand customer use cases and spend
•Drive renewals, expansions, pricing, and SLA negotiations
•Build executive relationships and lead strategic business reviews
•Represent strategic customer priorities internally
•Maintain forecasts, account plans, and health metrics in the CRM
•Travel periodically to strategic accounts and industry events
Benefits
•Uncapped commission
•Equity through stock options
•Medical, dental, and vision plans
•Flexible PTO
•Remote-first work
•$1,200 home office and equipment stipend
