About the Role
Grade Level (for internal use): 08
The Team: Order Management team handles the key function of issuing accurate invoices to the client. In addition to that, the team processes a huge volume of internal and external emails. We have a team of dynamic and enthusiastic people in India, Manila, US and Pakistan.
The Impact: This is a key position to support the function of Order Management. Timely and accurate invoicing is a key part that leads to revenue generation.
What's in it for you: With Order Management, no day is a dull day. This is a critical and vigorous position that requires one to work in various applications such as SalesForce, Oracle, Vertex and Zuora. Also, one needs to closely work with commercial teams on a daily basis.
Responsibilities
•Review contracts signed by the customer.
•Process New Sales, Renewals and Amendments. Ensure accurate and timely billing and services.
•Make accurate adjustments to client accounts. Provide verbal and/or written billing explanations to client/client services/sales.
•Promptly and precisely process emails.
•Assist with escalation of key issues to senior management to ensure adherence to established policies and procedures. Provide basic ad hoc reporting as necessary.
What We're Looking For
Basic Qualifications
•Bachelor or Master Degree
•Excellent communication skills (Verbal / Written)
•Strong analytical and problem solving/research skills with a high attention to detail.
•Basic knowledge of MS Office
•Ability to independently work as a contributing member in a high-paced and focused team with minimal directions.
•Willingness to work in rotational shifts as per business requirement.
Preferred Qualifications
•1+ Years of prior experience
•Prior experience of working in Salesforce or Oracle
Benefits
We take care of you, so you can take care of business.
•Health & Wellness: Health care coverage designed for the mind and body.
•Flexible Downtime: Generous time off helps keep you energized for your time on.
•Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
•Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
•Family Friendly Perks: S&P Global has perks for your partners and little ones too, with some best-in-class benefits for families.
•Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.
