About Tabby
Tabby provides financial services that help people shop, earn and save. Its flagship offering lets shoppers split online and in-store payments without interest or fees, while helping more than 40,000 brands and businesses grow through flexible payments. Tabby operates across the GCC region.
Responsibilities
•Respond to alerts and incidents by triaging them, assessing their impact, and escalating them to the appropriate teams
•Coordinate resolutions and keep stakeholders informed
•Participate in the on-call rotation
•Contribute to post-mortems and follow up on action items
•Handle requests from support teams and colleagues
•Investigate technical issues using logs, metrics, and SQL, identify bugs, and create clear tasks for development teams
•Maintain runbooks and documentation for L1 and L2 teams
•Improve support and incident management processes
•Automate routine tasks and contribute to internal tools, including BackOffice and alerting
•Explore and implement AI tools and LLM-based solutions to accelerate request handling, incident triage, and documentation, such as auto-categorisation, summarisation, and knowledge-base assistants
Requirements
•Experience in service desk, production support, or a similar operational role
•Hands-on incident management experience or a strong interest in incident management
•Ability to stay structured and communicate clearly during incidents
•Ownership, proactivity, and a high level of autonomy
•Experience with monitoring and logging tools such as Datadog, Grafana, and Kibana
•Experience writing simple SQL queries
•Experience working with Jira
•English at B2+ level for written communication and reading technical documentation
•This role may not suit candidates looking for a stable schedule without out-of-hours work, who find frequent multitasking and context switching stressful, or who prefer long, deep-focus tasks over a fast-paced operational environment
Nice to have: experience implementing AI/LLM tools in support or operational processes (chatbots, AI agents, workflow automation, prompt engineering), Google Cloud, Google Apps Script, Bash, Python, Go, ITIL processes, Jira administration
Conditions
•Full-time B2B contract
•Up to 20% tax allowance
•22 paid leave days annually
•Additional compensation for on-call duty
•Stock options (ESOP)
•Flexible benefits for wellness, travel, or learning
•Opportunity to experiment with AI and modern tooling
•Work alongside an international engineering team
