LSEG

Senior Quant Specialist - Customer Support

In short

This role provides specialized, client-facing quantitative data support to analysts, researchers, data scientists and developers at corporate and institutional accounts for a global financial markets infrastructure and data provider. It involves solving complex client queries independently, managing client relationships through training and implementation support, advocating for new product features, and assisting Sales with onboarding new business. The role demands significant client-facing experience in the financial or data modelling industry and an advanced understanding of the supported business area and products, with minimal travel required.

At LSEG, we are the world's leading source of intelligent information for businesses and professionals. As a Senior Quant Specialist, you thoroughly understand our clients' quantitative data requirements. You can construct, articulate, and demonstrate the best solution set for the customer and for your set of dedicated accounts. You are a platform and content authority who uses deep technical skills to build sophisticated data calculations and workflows tailored to the customer's requirements. Your communication skills enable you to convey the benefits, insights, functionality and usability of our solutions.
Job Description
•Senior Quant Specialists provide specialized customer service support to analysts, researchers, data scientists, developers and various users at corporate and institutional accounts serving their business strategy needs through consultation and advising on content and product capabilities.
•Work independently to solve sophisticated client queries and resolve issues where precedent may not exist. Ensures the accurate delivery of information and resolution.
•Build and manage relationships with existing clients through training, client meetings, implementation support, case management, and timely assistance in their financial research project and model development needs.
•Improve the customer experience by advocating for and testing new product features and promoting increased product usage into the client's workflow.
•Meet with Sales and prospective customers, gather product and integration requirements, demonstrate various aspects of the platform, and assist in the onboarding of new business.
Requirements
•Recommended Degree: Finance, Business, Information Science, Computer Science, or Economics
•Significant experience in client-facing role in relevant financial or data modelling industry
•Advanced understanding of the business area, customer profile, and products supported
•Ability to travel (< 5%)
Career Stage
Senior Associate
About LSEG
LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries.
LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

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