About the Role
This is a role in LSEG's Group Travel and Administration Team. The focus for the role will be delivering a high-touch, end to end, executive level service to a large base of travellers, in multiple group companies across international points of sale.
You will have the ability and skills to liaise with all levels of management within the Group, along with the flexibility and can-do as the role dictates. You are required to research often complex itinerary options and ticket combinations and visas from any point of sale in the world in accordance with the Global LSEG Travel & Expense Policy and Guidelines. You're expected to ensure the Group's Duty of Care is delivered, mitigating travel risks.
Our team operates on either the 6:30 PM to 3:30 AM Sri Lanka Time or 9:30 PM to 6:30 AM Sri Lanka Time shift, follows the UK calendar, and works in a hybrid model with three days in the office each week to support global business operations. Candidates must be comfortable working night shifts on a roster basis and have the flexibility to provide weekend on-call support when required.
Key Responsibilities
•Coordinate end-to-end business travel arrangements in collaboration with LSEG executives, Executive Assistants, the corporate travel agency, and other relevant suppliers.
•Partner with key travel stakeholders to understand and fulfil travel requirements in accordance with the LSEG Travel & Expense Policy and Guidelines.
•Provide support for in-trip travel issues, including itinerary changes, travel extensions, and other disruptions.
•Continuously monitor geopolitical developments and travel-related risks that may impact travellers and provide appropriate guidance where required.
•Maintain a strong working knowledge of the team's systems and processes while staying up to date with developments and best practices within the business travel industry.
•Apply the Global Travel & Expense Policy and Guidelines to support compliance and minimise policy breaches.
•Support end-to-end processes within platforms such as Concur, including configuration updates, regular testing, and troubleshooting.
•Handle routine and complex end-user queries relating to travel booking systems, escalating issues where appropriate.
•Provide travel-related advice to employees at all levels, including guidance on passport, visa, and international travel requirements.
•Manage travel-related payments, invoicing queries, cost reconciliation, credit card reconciliation, and associated administrative activities.
•Coordinate and deliver a high-touch, end-to-end executive travel service, including booking flights, accommodation, and ground transportation.
•Build and maintain effective working relationships with stakeholders across all levels of the organisation.
•Contribute as a collaborative team member towards achieving agreed SLAs and KPIs.
Additional Responsibilities
•Develop and maintain strong working relationships with internal stakeholders, clients, suppliers, and other key contacts.
•Maintain relevant office systems, records, data, and filing processes accurately and efficiently.
•Undertake ad hoc responsibilities as required, including providing cover for colleagues during periods of absence.
•Demonstrate flexibility to work assigned shift rotations, including weekend on-call support where required.
•Exercise a high degree of discretion and confidentiality when handling sensitive business, employee, and traveller information.
Candidate Background
•Bachelor's degree or equivalent qualification.
•IATA Airline Fares and Ticketing qualification, or equivalent, is preferred.
•3+ years of relevant experience in an in-house corporate travel function, corporate travel agency, international airline, or international hotel group.
•Professional and polished, with experience supporting business and/or executive travellers.
•Must be comfortable working night shifts on a roster basis, with flexibility to support weekend on-call requirements where required.
Key Skills
•Strong proficiency in Microsoft Office applications, particularly Excel and PowerPoint, with the ability to produce accurate and professional business outputs.
•Strong continuous improvement mindset, with the ability to identify opportunities to improve processes, systems, and ways of working.
•Excellent planning, organisation, and time-management skills, with the ability to prioritise competing demands and meet tight deadlines.
•Strong analytical, critical-thinking, decision-making, and problem-solving skills.
•Ability to identify business requirements, evaluate complex information, and develop practical solutions.
•Strong stakeholder and relationship-management skills, with the ability to build effective relationships internally, externally, and virtually.
•Ability to proactively identify risks and potential issues and take appropriate action to mitigate them.
•Ability to work effectively both independently and as part of a team, with minimal supervision.
•Excellent written and verbal communication skills in English, with the ability to engage professionally with stakeholders at all levels.
•Strong attention to detail, with a focus on accuracy and high-quality delivery.
•Good understanding of data privacy, information security, and compliance requirements, particularly when handling sensitive travel and booking information.
•Ability to conduct research, analyse information, identify patterns, discrepancies, and underlying issues, and clearly communicate findings.
•Ability to present analytical findings clearly and concisely, using appropriate reports and visualisations.
•Proficiency with analytical and business tools such as Excel, Power BI, and Dynamics.
Career Stage: Associate
About LSEG
LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.
