About Leadinfo
Hi there, we're Leadinfo 👋 At Leadinfo we help B2B companies turn website visitors into real commercial opportunities. Our SaaS platform shows which companies visit a website, so sales and marketing teams can take targeted action.
We're growing fast and are looking for an experienced Customer Support Specialist who looks beyond just the customer's question. You think ahead, dive into complex issues, and make sure customers get the maximum out of Leadinfo.
As a Customer Support Specialist you are an important point of contact for our customers. Whether it's a technical integration, a billing question, or feedback on our platform: you handle it. You don't just answer today's question, but also think along about the next step. You recognize opportunities to help customers work smarter with Leadinfo and bring in Customer Success when you spot growth opportunities.
You also look beyond individual customer questions. You recognize patterns, think along about structural improvements, and work on projects that make our support smarter and more scalable. That way you not only make a difference for our customers, but also continuously improve the way we support them.
What will you do?
•You help customers with technical and functional questions via HubSpot, email, phone, and WhatsApp.
•You think proactively with customers, anticipate follow-up questions, and help them make optimal use of Leadinfo.
•You identify growth opportunities among customers and bring in Customer Success where needed.
•You develop and maintain clear documentation, help articles, and FAQs so customers can help themselves.
•You analyze trends in customer questions and translate insights into structural solutions and process improvements.
•You work together with Product, Sales, and Customer Success to share customer feedback, implement improvements, and optimize the customer experience.
•You contribute to projects that make our support processes smarter and more scalable.
What do you bring?
•At least 2 years of experience in (technical) support, Customer Success, or a similar role.
•Strong communication skills in Dutch and English. Speaking another European language in addition is a plus.
•An analytical and structured way of working: you recognize patterns and know how to translate them into structural improvements.
•Experience with tools such as HubSpot, Jira, or Intercom is a plus.
•You switch easily between different tasks and know how to set the right priorities.
•You are curious, think in solutions, and take initiative to continuously improve, both for customers and our internal processes.
What do we offer you?
•A versatile role within a fast-growing and innovative tech company
•International growth opportunities
•A hybrid work model: partly from home, partly at the office in Capelle aan den IJssel
•26 vacation days plus an extra day off on your birthday
•A good pension plan
•A monthly budget of €50 to spend freely, for example on sports, hotel stays, or meal boxes
•An international team with enthusiastic colleagues
•Daily lunch and snacks at the office
•A pool table, Xbox, and Mario Kart for relaxation
•An informal and social culture with Friday afternoon drinks and regular fun company events
Are you ready to help customers further, solve complex issues, and make our support a little better every day? We look forward to speaking with you.
