About Shoptet
Shoptet is one of the fastest-growing technology companies in the region. We help businesses and individuals easily start and grow their online business. We offer endless possibilities for e-shops – from rental, through payment services, to connecting with industry professionals.
People increasingly communicate with e-shops through AI. They search for products, ask about availability, handle orders or complaints in chat directly on the e-shop, or through assistants like ChatGPT and Gemini. For a newly forming team, we are looking for a product manager who will be responsible for how this new form of interaction will work across tens of thousands of e-shops on Shoptet.
You will lead all the places where a shopper meets the e-shop through AI: product search and recommendations, pre-purchase questions, the order itself, and post-order communication, i.e. shipment status, returns, or support.
What you'll build on
Shoptet recently acquired the company Jarabot. Jarabot develops an AI contact center that connects all customer communication in one place: email, phone, web chat, WhatsApp, Messenger, Instagram, and marketplaces. Together with the Jarabot team, you will make it a natural part of Shoptet. But that's just the beginning.
What will you work on?
•In cooperation with the Jarabot team, you will connect its services with Shoptet so they work as a single product for e-shop owners.
•Together, you will also create and operate a new contact center directly in the Shoptet administration, where the e-shop owner handles all customer communication – with AI and without it – including order context and history.
•You will develop AI that helps e-shop customers even before purchase: answers product questions, advises on selection, and helps complete the purchase.
•You will design AI automations that simplify e-shop owners' daily work. For example, helping with order dispatch, flagging errors, or resolving common questions like "where is my order?" on their own.
•You will bring small improvements to Shoptet and Jarabot, look for new revenue sources, take care of the roadmap, talk to customers, and determine future direction.
Who will you work with?
The Jarabot team will be your main partner. Together you will bring new features and possibilities around communication for e-shop owners.
Within your team, you will be part of a product trio consisting of a Product Manager, a UX Designer, and a development Team Lead. Together you do discovery, decide, and deliver. A dedicated development team stands behind the trio.
You will also closely collaborate with data analysts, engineering, marketing, support, and sales.
Fulfill superdomain
The whole team is anchored in the Fulfill superdomain, a grouping of teams that are close to each other within the user journey. We typically take care of products such as Shoptet Pay and payments in general, Shoptet Parcels, carriers and shipments, dispatch, documents, or now also returns and complaints.
Our main mission is that every promise made at purchase is seen through to the end, without extra work for the merchant. Payment, order delivery, documents, and customer communication just happen on their own – and the merchant can focus on growth, not daily repetitive clicking.
Who are we looking for?
You don't need to check off absolutely everything, but ideally:
•You have experience leading digital products, ideally SaaS or a complex platform.
•You are familiar with AI technologies. You know what language models and AI agents can do today and where their limits are.
•You follow how AI is changing shopping – from AI assistants on e-shops to purchases through ChatGPT and other AI agents.
•You can own a Roadmap from start to finish. You align stakeholders across the company on it and see it through to real delivery.
•You know how to prioritize, and you're not afraid to say "no" when it makes sense.
•You set measurable goals and track whether your work brings real impact.
•You make decisions based on data and user feedback, but also have your own product vision.
•You enjoy discovery – researching, prototyping, testing, and validating.
•An agile environment is familiar to you, and you feel at home as a bridge between business and technology.
•You understand technical topics well enough to have a full conversation with developers about APIs, integrations, or data.
•You can explain and defend your ideas, and when needed, find a reasonable compromise.
•Experience with communication platforms and customer care is a big plus.
What we offer
•5 weeks of vacation, 4 extra days off for anything, and salary top-up during sick leave or care for loved ones up to 100%.
•Contribution to Multisport card, meal allowance, bonus for referring a new colleague.
•Discounted Shoptet tariff for your own e-shop.
•Budget for your own education, English courses, and internal education system "Product Academy".
•Computer of your choice (Mac or Win) and a favorable mobile tariff for you and your loved ones.
•We really care about employees' mental health and offer the option to use 6 therapy sessions per year.
•Offices in Holešovice, bike-friendly facilities, a large supply of coffee from Nordbeans, fruit, vegetables, and other healthy snacks.
•We have great community events – team dinners, birthdays, company beers, or teambuildings.
