About the Role
The client is an international services and technology company supporting customer service, back-office, and other business operations across multiple markets. It is building an agentic AI platform that combines AI, software integrations, and modular capabilities to automate and augment complex operational workflows.
Responsibilities
•Own client implementations end-to-end, from discovery and solution definition through testing, deployment, and handover
•Translate client needs into technical requirements, user stories, acceptance criteria, deliverables, and a prioritized implementation backlog
•Map the systems, APIs, data sources, access requirements, and dependencies involved in implementations, addressing potential blockers early
•Coordinate engineering work across integrations, provisioning, configuration, and testing, working with AI and operations teams where needed
•Lead technical client conversations, communicate trade-offs, manage expectations, and control scope changes
•Coordinate user acceptance testing, validate delivered work against agreed criteria, and ensure implementations are ready for deployment
•Capture implementation learnings and recurring client needs to inform reusable platform capabilities and delivery process improvements
•Translate product vision and business priorities into a prioritized roadmap and continuously refined product backlog
•Own requirements, user stories, and acceptance criteria, ensuring teams understand what to build, why it matters, and how success will be measured
•Lead sprint planning, prioritization, and release cycles, tracking progress and surfacing risks, blockers, and dependencies early
•Coordinate delivery across modules and teams, sequencing work to introduce platform changes reliably
•Gather and evaluate customer and internal stakeholder feedback and turn relevant insights into product improvements
•Work with engineering, design, and commercial teams to align product development with business goals and communicate progress and trade-offs to leadership
•Participate hands-on in AI-driven product development, using AI coding and prototyping tools to explore ideas, ship improvements, and build internal tools where useful
Requirements
•Experience managing technical software, SaaS or platform products, technical implementations, integrations, or complex software delivery
•Ability to translate business or client needs into clear requirements, user stories, acceptance criteria, priorities, and executable delivery plans
•Strong understanding of backlog management, prioritization, sprint planning, and software delivery processes
•Technical understanding of software architecture, APIs, integrations, data sources, authentication, configuration, provisioning, and interconnected systems
•Proven ability to coordinate across engineering and cross-functional teams and manage dependencies, risks, and blockers
•Strong stakeholder communication skills, including explaining technical concepts, priorities, trade-offs, and decisions to different audiences
•Hands-on comfort with AI-assisted development and rapid prototyping tools
•Clear written and verbal communication, strong documentation habits, sound judgment, and ownership in a fast-moving environment
Conditions
•Opportunity to take meaningful ownership within a growing software product and platform
•Hands-on role with direct exposure to engineering, product leadership, AI, operations, and clients
•Opportunity to work with modern software architecture, integrations, automation, and AI-driven product development
•High level of autonomy and opportunity to influence the product and its delivery
•International, collaborative working environment
•Opportunity to help shape an evolving ecosystem of connected modules and services
