About MarketStar
For the past 35+ years, MarketStar has been generating revenue for the most innovative tech companies across the globe through outsourced B2B demand, sales, customer success, and revenue operations solutions. Headquartered in Utah, USA, with global offices in India, Ireland, Bulgaria, Mexico, the Philippines, and Australia, the company has 3,000+ employees worldwide.
About the Sales Team Lead
MarketStar is looking for a Team Lead to support its Client Services team for a food delivery company known for its delivery platform for food and merchandise. The Team Lead manages day-to-day activities and is responsible for the performance of sales representatives in the Ads and Promotions department, whose main goal is to drive revenue through the sale of advertising and promotional opportunities on an account.
This role involves managing client relationships, understanding advertising goals, and crafting solutions to meet client needs while increasing the reach and visibility of the products and services being promoted. This role reports directly to the Client Services Director.
Location: Sofia, Hybrid
What Will You Do
•Consistent in leading a team of sales reps to reach and exceed weekly, monthly and annual goals
•Monitors and reports on the performance of the team, identifies successes, good practices and areas for improvement; periodically meet with the team to review general and specific tasks
•Works for the constant development of the team by monitoring the daily tasks and performance of sales representatives
•Motivates sales representatives and organizes daily tasks, regular trainings and other activities related to the performance of their tasks
•Provides and accepts regular feedback and guidance on the development of sales representatives
•Conducts individual training sessions with employees
•Resolve sensitive customer inquiries
•Monitors the upcoming requirements, needs and expectations of customers; participates in regular meetings with them
•If necessary, participates in the process of selection of sales representatives
•Informs the Sales Manager in case of problems related to customer service activities
•Informs the Sales Manager and the Human Resources Manager about any problems related to occupational safety at the time of their occurrence
What Will You Need to Succeed?
•Professional experience in a managerial position is an advantage
•Minimum 1 year of previous professional experience in the field of customer service
•Able to organize, coordinate, and direct projects
•Demonstrate the ability to communicate effectively to MarketStar leadership, including Executive leadership, and MarketStar client contacts
•Must adapt well to change and successfully set and adjust priorities as needed
•Knowledge of CRM tools, Microsoft Office, and Google products will be considered as a plus
•Must be competitive and be willing to drive, push and exceed goals
•Results-oriented with the ability to motivate others and drive performance; team management
•Must have an adaptive management style and the ability to work at micro and macro levels
•A person that loves relationship-building and enjoys problem-solving
•Bachelor's degree required in Business study / Management Science
•A high level of professionalism, integrity, and discretion in handling confidential information
•Excellent verbal and written communication skills
•Proficiency in Hungarian or Greek will be considered a plus
What We Offer
In line with the company's "We Care" value, benefits include:
•Competitive base salary
•Quarterly bonuses based on reached KPIs
•Remote or Hybrid work
•Additional Health Insurance
•Mental health program
•MultiSport card
•Access to the company library of 50+ hours of sales video trainings
Compensation range: 26,880.00 - 32,256.00 Euro Gross per year.
This is a #MarketStarBulgaria position.
