Role: Sales Ad Ops - Specialist
Experience: 3+ years of experience in ad ops, account management, or sales support.
Location: Bangalore
About MarketStar
For the past 35+ years, MarketStar has been generating revenue for innovative tech companies globally through outsourced B2B demand, sales, customer success, and revenue operations solutions. Headquartered in Utah, USA, with global offices in India, Ireland, Bulgaria, Mexico, the Philippines, and Australia, the company has 3,000+ employees worldwide.
Job Summary
Kard is transforming customer loyalty with its rewards-as-a-service API platform, empowering partners from neobanks to financial institutions and beyond to offer tailored rewards for customers' daily transactions. Backed by $30M from industry-leading investors and seasoned experts, Kard is reshaping the future of customer engagement.
About the Role
Kard is looking for an independent and highly motivated Ad Ops specialist to join the Merchant team. You'll work cross functionally across Merchant Sales, Issuer Sales, Partners, Data, and Marketing. The role is a mix of working strategically with leadership to continue to iterate and improve campaign launch support, as well as working tactically with data and product teams to load offers, launch campaigns, and provide reporting for merchants.
Responsibilities
•Collaborate with internal campaign managers and Kard's external merchants to set up and manage offer campaigns.
•Build, monitor, and optimize campaigns across multiple offer placements.
•Conduct regular health checks on campaigns and ensure data accuracy in reporting.
•Analyze campaign performance data and provide insights for continuous improvement.
•Collaborate with cross-functional teams across the business including brand marketing, data, product, engineering, content and more to prioritize growth initiatives, ensuring alignment with overall business goals.
•Troubleshoot and resolve issues related to campaign setup and delivery.
•Generate and deliver periodic reports on campaign performance to internal teams.
•Stay up-to-date with industry trends and best practices in ad operations.
•Assist with ad hoc tasks and projects related to ad operations as needed.
•Directly support troubleshooting & reconciliation processes, serving as the escalation point around all operational issues related to campaigns supported.
Desired Skills
•3+ years of experience in ad ops, account management, or sales support.
•Experience utilizing GSuite, Mongo DB, and Salesforce preferred.
•An ownership mentality.
•Strong analytical and problem-solving skills.
•Exceptional attention to detail with the ability to follow through complex processes to completion.
•Adaptability to work in a fast-paced, evolving environment.
•Demonstrated ability to drive urgency with all projects, big and small.
•Excellent communication and teamwork skills with both internal teams as well as external merchants.
Must Have Skills
•3+ years of experience in ad ops, account management, or sales support.
•Experience utilizing GSuite, Mongo DB, and Salesforce preferred.
•An ownership mentality.
•Strong analytical and problem-solving skills.
•Exceptional attention to detail with the ability to follow through complex processes to completion.
•Adaptability to work in a fast-paced, evolving environment.
•Demonstrated ability to drive urgency with all projects, big and small.
•Excellent communication and teamwork skills with both internal teams as well as external merchants.
Why Join
Kard recognizes the unique value each person brings to collective success. As part of a remote-first team, you'll have the autonomy to influence the company's trajectory, actively contributing to the growth of the business and the evolution of the company culture, embodying the core values of Initiative, Openness, and Humility.
Competitive benefit plan includes:
•Unlimited PTO, with a minimum requirement to take one day off a quarter, ten days a year, promoting mental well-being
•Observance of 11 Federal Holidays, plus an additional day each for Black Friday and Christmas Eve
•Health, Dental and Vision Insurance
•401k with employer match
•Coworking space and WFH setup reimbursement
•Company Offsites in January, May, and September for planning, team-building, and networking
