Job Title
Team Leader Sales
The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.
Concentrix is looking for a Team Leader Sales with a focus on sales techniques to join our dynamic team at the Lecce site. If you have a passion for sales in the customer care field and want to take on a new professional challenge with us, we want to meet you!
As Team Leader you will report directly to the Operations Manager and will be responsible for the operational management of the team, performance monitoring, and achievement of lead generation and conversion goals.
Main Responsibilities
•Lead and Inspire: Supervise a team of customer service agents, ensuring their work and conduct comply with company policies.
•Coaching to Success: Provide regular coaching to team members to reach and exceed performance goals.
•Performance Management: Identify issues and implement improvement plans, including managing corrective actions for the team to achieve expected KPIs.
•Achieve Excellence: Ensure services meet contractual KPIs and financial targets.
•Communication Expert: Set clear expectations and provide timely updates to the team.
•Handle Escalation: Intervene professionally in complex or critical situations.
•Meeting Management: Conduct Team Meetings to share information, fostering an inclusive environment respectful of company policies.
•KPI and SAL: Continuously monitor KPIs and participate in SAL (Service Alignment Meetings).
•Stay Informed: As an active learner, stay informed on internal processes and participate in various activities to grow your skill set.
•Promote Values: Embody and promote Concentrix values through your behavior and attitude.
Who We Are Looking For
•Communication Oriented: Excellent verbal and written communication skills; knowledge of English at B2 level is a plus.
•Sales Oriented: Knowledge of the Sales world in Customer Service, sales techniques, and objection handling.
•Inspirator and Mentor: Ability to lead teams, manage priorities, and multitask.
•Flexible: Available to work shifts from Monday to Friday within the 08:00 – 21:00 time frame.
•Active Mentor: Strong motivation for coaching and developing team members.
•Plus: Experience in sales and outbound activities will be considered an advantage.
Why Join Us?
•Stability: Permanent contract - Telecommunications CCNL - 6 months probationary period.
•Salary range: 24,000 - 26,000.
•Competitive compensation: Salary + Bonus.
•Continuous training: Access to Concentrix University and LinkedIn Learning.
•Professional growth: Development opportunities in an international context.
•Work location: Lecce.
Location: ITA Lecce - Viale Risorgimento
Time Type: Full time
