Role: Sales Strategist
Experience: 0-4 Years
Location: Hyderabad
About MarketStar
For the past 35+ years, MarketStar has been generating revenue for the most innovative tech companies across the globe through outsourced B2B demand, sales, customer success, and revenue operations solutions. Headquartered in Utah, USA, with global offices in India, Ireland, Bulgaria, Mexico, the Philippines, and Australia, the company has 3,000+ employees worldwide.
Role Overview
Onboarding Americas restaurateurs on the DoorDash platform by pitching, convincing and getting them signed for one of DoorDash's commission packages.
Duties
Place outbound / receive inbound calls - pitching, convincing and getting them signed for one of DoorDash commission packages.
Responsibilities
•Shift and schedule adherence.
•Timely follow ups and schedule call backs to customers where necessary.
•Set high standards of performance for self; assuming responsibility and accountability for successfully completing assignments / tasks.
•Make advertisers and their needs a primary focus of actions; developing and sustaining productive customer relationships.
•Display expertise and thorough understanding of products and processes.
•Actively support the advertiser in all aspects through to code implementation, keeping the advertiser and other key stakeholders informed and updated through the process.
•Escalate problems/issues to the Supervisor / Technical Experts when warranted.
•Meet QA/QC requirements and other key performance metrics.
•Proactive communication with advertisers and stakeholders.
•Strict adherence to company policies and processes.
•Effective use of tools.
Competencies
•Pipeline Creation/Lead Generation.
•Customer Success - Doing the right thing for customers.
•Consulting - Analyze, interpret and advise in order to help Client/customer make the best possible choices and provide solutions to meet their strategic goals.
•Delivering Results - Maintaining a high level of commitment to personally getting things done.
•Quality Focus - Promoting and maintaining high standards of quality at work.
•Customer Service - Recognizing and understanding customers' needs and delivering in a manner that exceeds customers' expectations.
•Functional Acumen - Having the skills, knowledge and abilities necessary to be effective in the specific functional content of a job.
•Policies, Processes And Procedures - Following organizational procedures and guidelines to accomplish objectives.
•Interpersonal Communication - Communicating clearly and effectively with people inside and outside of the organization.
•Planning And Organizing - Effectively organizing and planning work according to organizational needs by defining objectives and anticipating needs and priorities.
•Adapting To Change - Adapting to changing situations and restructuring tasks and priorities as changes occur within the business and organization.
•Continuous Learning - Striving to expand knowledge and refine skills through education and training. Inspiring others to develop and refine knowledge and skills relevant to their work.
Must have skills
•Excellent communication skills (verbal and written).
•Exposure to basics of Digital Marketing and Web Technologies would be an added advantage.
•Knowledge on AdWords will be an added advantage.
What's in it for you?
Constant Learning and an entrepreneurial growth mindset. Employee-centric benefits plan including but not limited to Comprehensive Health Insurance, generous Leave Policy, Covid Support, Vaccination drives, Well-being sessions, real-time grievance redressal, and work flexibility.
A people-first organization with policies and processes that help bring the best version of yourself into work, including fast-track growth for high-potential employees. An opportunity to be associated with the world's leading brands as clients. Part of an organization with more than 60% of homegrown Leaders. Customized training programs catered to personal and professional development.
