What You Can Expect:
•Client Relationship Management: Act as the dedicated point of contact for clients, providing regular shipping updates and resolving concerns proactively.
•Onboarding & Retention: Guide new clients smoothly through onboarding processes and maintain high service standards to drive account retention
•Tracking and Support: Monitor shipments in transit and update clients on delivery progress.
•Risk Management: Arrange cargo insurance and handle claims for lost or damaged goods
•Documentation Management: Verify the commercial invoices and request for all import/export paperwork to be raised
•Rate Negotiation: Negotiate prices and book cargo space with transport carriers and in our internal systems
•Proof of Delivery (POD) Management: Collect, verify, and log Proof of Delivery (POD) documents promptly to trigger client billing and close out files.
What You Bring:
•Organization: Ability to track multiple shipments and schedules at the same time.
•Communication: Clear contact with clients, overseas partners, and carriers.
•Solving: Quick fixes for delayed cargo, route changes, or customs holds.
•Computer Literacy: Skill in using modern logistics and tracking software
•Minimum 1 year's experience in European Road Freight
•Customer service skills
•Proficient in Math and English
•Other languages beneficial
•Proficient in Microsoft office (Word / Excel / Teams)
