Activa Management

retention manager in iGaming

In short

Junior retention/CRM role in an iGaming company's office in Riga, assisting with email/SMS/push campaigns, tracking metrics like churn and deposits, and preparing reports in Google Sheets and Excel. The company runs live products for over 10,000 monthly active users with a team of 110+. Requires basic data skills, attention to detail, English proficiency, and interest in CRM and retention; prior iGaming or CRM experience is a plus but not required.

About the Company
The client's company develops live projects and new products for a user base of over 10,000 monthly active users. Its team of more than 110 people aims to create exceptional products and achieve industry leadership.
Responsibilities
•Assist with CRM campaigns across email, SMS, and push channels
•Support retention and reactivation activities
•Help track key metrics, including churn, active users, deposits, and conversions
•Assist with segmentation and promotion setups
•Prepare data and reports in Google Sheets and Excel
•Support simple marketing copy tasks
•Monitor campaign performance
Requirements
•Interest in CRM, retention, and digital marketing
•Basic understanding of iGaming or strong willingness to learn
•Comfort with data and structured tasks
•Basic Google Sheets and Excel skills
•Attention to detail
•English proficiency
Nice to Have
•Experience in iGaming, betting, casino, or support roles
•Exposure to CRM tools or campaigns
•Basic understanding of bonuses and promotions
•Interest in A/B testing and optimization
Conditions
•Full training in iGaming retention and CRM
•Direct mentorship from a Retention Manager
•Hands-on experience with live campaigns
•Career growth to Retention Specialist or CRM roles
•Team events and office activities
•Fully equipped kitchen with snacks, drinks, and meals

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