About the role
Looking for an enriching experience in supply chain and intralogistics?
Fenwick-Linde is hiring a permanent (CDI) Service Team Manager (Responsable Equipe Service), based at the Béligneux agency (dépt 01).
Main responsibilities:
•You ensure the quality of services provided to our customers, whether under maintenance contracts, repairs, or short-term rentals
•You manage all services for forklifts under contract, monitor their profitability, and take necessary corrective actions
•You organize, allocate, and oversee your team's activity with a focus on productivity, service, and customer satisfaction
•You maintain good commercial relationships and the Fenwick-Linde brand image with customers, by visiting them
•You ensure technicians are properly equipped, and are responsible for proper use of equipment (uniforms, tools, vehicles, safety instructions, etc.)
•You validate quotes prepared by technicians by checking technical and pricing accuracy, and assist the assistant in follow-up and reminder tasks
Your team:
Reporting to the Agency Manager, you lead and supervise your team of technicians to ensure service quality, contract fulfillment, and good maintenance of the equipment fleet, while keeping costs under control in line with defined objectives.
We offer:
Our Benefits and Compensation:
•Salary from €34,800 to €52,800 depending on profile
•Meal card: €11.50 per day worked
•Profit-sharing and incentive schemes
•Family supplementary health insurance
•12 RTT days per year
•Remote work agreement: 8 days per month
•Onboarding program
•CSE/CE benefits (gift vouchers, holiday vouchers, CESU...)
Who are we?
Joining Fenwick-Linde means choosing a leading company, synonymous with leadership and innovation, which daily addresses the challenges of robotics and automation, and energy and environmental issues. Our collective energy, our attention to people, and our ability to support our clients drive us toward performance. Working with us means a stimulating daily life based on collaboration, listening, and exchange — an ambitious and caring company that encourages you to go further and opens new perspectives, here and internationally.
Fenwick-Linde places particular importance on diversity, promoting the inclusion of people with disabilities and fostering diversity in recruitment.
Fenwick-Linde earned a new accolade in 2024! Committed to a more sustainable world, our group obtained the "Platinum" EcoVadis rating for its CSR (Corporate Social Responsibility) actions.
Qualifications — Who are you?
•You have good capability to supervise a technical team and are open-minded
•You have a sense of organization and know how to take initiative
•You have initial commercial experience in a B2B sector
•Technical knowledge of handling equipment, construction, heavy trucks, or industrial equipment would be an asset
The company is disability-friendly and committed to the integration of workers with disabilities.
