Company
GE Vernova Power Conversion & Storage is a major player in energy conversion, offering innovative and high-performance solutions to support the shift toward full electrification of the global energy infrastructure.
Its solutions are based on 3 key components:
•Automation and control systems
•Variable speed drives
•Rotating machines
The company provides turnkey systems adapted to customer needs worldwide. It has about 3,000 employees globally, including 900 in France.
About the role
Are you passionate about power engineering/power electronics and energy conversion systems? Do you want to contribute to the energy transition and the development of tomorrow's energy? Do you enjoy taking on technical challenges and supporting customers in their projects? Join the team and contribute to customer satisfaction and retention across industrial sectors such as renewable energy, Oil & Gas…
As Service Contracts Manager, you will join a team of experts and project managers based in Massy (91).
You will be responsible for planning and coordinating service activities to meet customer orders or needs for the Southern Europe region, and also for providing cross-group support as a representative of the Center of Excellence.
Main responsibilities
Reporting hierarchically to the Operations Manager, you will be responsible for:
Service Contract Management
•Leading customer communication and developing the customer relationship
•Organizing on-site interventions by proactively conducting planned maintenance activities
•Ensuring the execution of deliverables for long-term service contracts
•Initiating and tracking the shipping process for documents and equipment
•Maintaining technical documentation and contract databases, etc.
•Logging and managing technical cases reported by customers in the associated tools while providing first-level technical support to customers
Service Contract Administration
•Developing technical-commercial offers in conjunction with the sales team
•Promoting GEV Power Conversion & Storage's skills, technical solutions (products, parts, etc.) and support
•Converting and seeking opportunities to extend maintenance contracts when possible
•Ensuring feedback (lessons learned) and promoting continuous process improvement
•Developing and monitoring the budget tracking of contracts and warranty follow-up
Requirements
•Education in power electronics and industrial computing (Engineering degree, Master's, or equivalent experience)
•Minimum 4-5 years of experience required, 10 years preferred, in project management or ideally in long-term maintenance contract management
•Good general knowledge of technical topics such as electrical engineering, automation or IT
•Mandatory proficiency in English (spoken and written)
Desired characteristics
•Good interpersonal skills
•Autonomous, methodical and rigorous
•Proactive, with a good ability to synthesize
•Takes initiative and seeks performance
•Able to react in urgent situations
•Demonstrates leadership and cross-functional management capability
•General knowledge of applicable EHS rules and processes
•Holds a driving license
•Occasional business travel required
Additional Information
Relocation Assistance Provided: No
