About the Role
The Ratings Operations Services team at S&P Global Ratings supports the efficient and accurate delivery of the end-to-end ratings process, working alongside analysts and partners across Commercial, Data, Technology, and Compliance. The team is committed to operational excellence, continuous improvement, and the highest standards of quality and service. This is a hands-on, high-impact operations role that sits at the core of how S&P Global Ratings serves its customers every day.
What You'll Do
•Complete key steps of the end-to-end ratings process for low- and medium-complexity transactions independently, maintaining pace and precision to meet customer and business needs
•Guide analysts and business partners through ratings workflows, supporting the effective adoption of operational improvements and change management initiatives
•Partner with colleagues across Commercial, Data, Technology, and Compliance teams to resolve day-to-day operational issues and contribute to continuous improvement efforts
•Apply strong working knowledge of ratings processes, standard operating procedures (SOPs), and operating manuals to ensure quality, consistency, and compliance throughout execution
•Identify process inefficiencies, contribute to problem-solving discussions, and support operational improvement initiatives that advance team performance and service delivery
Compensation/Benefits Information
S&P Global states that the anticipated base salary range for this position is $47,000 to $53,000. Final base salary for this role will be based on the individual's geographic location, as well as experience level, skill set, training, licenses, and certifications. In addition to base compensation, this role is eligible for an annual incentive plan. This role is eligible to receive additional S&P Global benefits.
What We're Looking For
Required Skills and Experience
•An S&P Global employee at this level would typically have 1+ years of relevant experience in operations or a client-facing role
•Ability to prioritize, multitask, and deliver high-quality output with pace and precision in a fast-paced, high-pressure environment
•Strong interpersonal, written, and verbal communication skills with a customer service focus and the ability to guide and influence colleagues and cross-functional stakeholders
•Self-starting mindset with demonstrated ability to take ownership, work independently and collaboratively, and drive tasks through to completion
•Bachelor's degree required
•English: Required — Professional working proficiency (able to communicate clearly at work in everyday situations and write professional messages)
Preferred or Helpful Experience
•Direct familiarity with ratings workflows, standard operating procedures, or operational standards within a financial services or regulated environment
•Experience contributing to process improvement initiatives, operational efficiency projects, or change management programs
Additional Information
•All candidates who reach the final stage of the interview process are required to attend at least one in-person interview, which is ordinarily at the nearest S&P Global Ratings office. This must be completed before proceeding to an offer.
•Employees are required to work from the office a minimum of two days per week.
Right to Work Requirements
This role is limited to persons with an indefinite right to work in the United States.
About S&P Global Ratings
At S&P Global Ratings, analyst-driven credit ratings, research, and sustainable finance opinions provide critical insights that are essential to translating complexity into clarity so market participants can uncover opportunities and make decisions with conviction. S&P Global Ratings is a division of S&P Global (NYSE: SPGI), the world's foremost provider of credit ratings, benchmarks, analytics and workflow solutions in the global capital, commodity and automotive markets.
