About the Role
Robinhood provides financial services and aims to democratize finance. Its Brokerage Communications Operations team ensures customers receive clear, compliant, and timely information about their accounts and financial services.
Responsibilities
•Manage the full lifecycle of regulatory mass customer communication campaigns, including defining project scopes, timelines, and communication schedules, and drafting customer notices
•Participate in the team's 24/7 on-call rotation, respond to operational incidents, draft urgent customer-facing messaging, and coordinate key communications with leadership
•Validate the delivery of required customer communications using data and reporting tools to ensure regulatory compliance for trade confirmations, statements, and disclosures
•Maintain organized delivery evidence to support audits, exams, and regulatory reviews
•Partner with Compliance, Legal, Senior Leadership, and other departments to manage competing priorities across daily operational communications and concurrent regulatory projects
•Translate external input into compliant, customer-ready messaging in line with guidance and requirements from government and program partners
•Collaborate with Operations, Product, Senior Leadership, Engineering, Legal, and Compliance to ensure Trump Accounts and Robinhood messaging is precise and compliant
Requirements
•Hold Series 7 and Series 24 licenses
•Have 3+ years of experience in financial services operations and regulatory compliance
•Have polished written and verbal communication skills, including the ability to draft regulatory notices and present updates to senior leadership
•Have project coordination and self-starter skills, and be able to manage concurrent timelines and adapt to changing regulatory deadlines
•Be comfortable using structured data and AI-powered tools to pull, analyze, and reconcile datasets across operational systems
•Have strong attention to detail, a proactive approach to identifying operational improvements, and collaborative and relationship management skills
•Have a bachelor's degree or equivalent practical experience
•This position is restricted to US citizens or lawful permanent residents due to legal requirements
Benefits
•Performance-driven compensation with multipliers for outsized impact, bonus programs, equity ownership, and 401(k) matching
•Health insurance is 100% paid for employees, with 90% coverage for dependents
•Access to AI tools and continuous AI skill-building
•Lifestyle wallet for wellness, learning, and more
•Employer-paid life and disability insurance, fertility benefits, and mental health benefits
•Company holidays, paid time off, sick time, and parental leave
•Catered meals, events, and comfortable workspaces
•24/7 On-call rotation
