Qonto

product manager for customer communications

In short

Senior Product Manager role at Qonto, a fintech serving SMEs across eight European countries, to build a unified platform for customer communications spanning CRM, notifications, and preference management. The role requires cross-functional work with Regulatory, Marketing, Product, Operations, and Engineering teams, and hands-on experience with communication/CRM platforms like Braze or Customer.io. Hybrid work format.

About Qonto
Qonto provides SMEs with a finance workspace centered on banking and complemented by financial tools. It serves over 750,000 customers across eight European countries.
Responsibilities
•Build a shared platform with event-driven orchestration, a unified communication log, and preference management
•Close regulatory gaps, improve operational excellence, and unlock growth opportunities
•Turn fragmented tools and use cases into a cohesive, scalable system that teams can adopt
•Partner with CRM, Operations, Compliance, Product, and Engineering to align stakeholders and define scope and ownership
•Define the initial product roadmap
Requirements
•Have senior Product Management experience and be comfortable owning a platform-level problem spanning multiple tools and internal customers
•Have hands-on experience with communication or CRM platforms such as Braze, Customer.io, or other notification or email systems, ideally across multiple tools in a real ecosystem
•Have experience working with Regulatory, Marketing, Product, and Operations teams with competing customer-communication needs
•Communicate clearly and confidently with senior stakeholders, build trust, align diverse perspectives, and influence decisions
Hiring Process
The hiring process lasts 20 working days on average.

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