About Adapty
Adapty helps mobile apps manage in-app purchases and paywalls, powering over 20,000 apps and processing more than $3 billion in subscriptions annually. It is a fast-growing SaaS company building subscription tools for mobile apps.
Responsibilities
•Own a portfolio of 30–40 clients and drive their retention, account health, and growth
•Onboard new clients after the Sales handoff, guide them through integration, help them build their first funnel and paywall, and launch their campaigns
•Audit client usage of Adapty, identify underused features and at-risk accounts, and drive product adoption
•Analyze paywalls and user acquisition, and recommend A/B tests to increase subscription revenue
•Identify cross-sell opportunities and manage deals through closing
•Gather and relay customer feedback, bugs, and feature requests to the product team, and follow up on critical issues
•Answer detailed technical questions and support complex use cases
Requirements
•Hands-on experience with in-app subscriptions and subscription monetization
•Full-cycle mobile growth experience, ideally covering user acquisition, funnel optimization, monetization, and A/B testing
•Fluent written and spoken English
•Comfortable initiating commercial conversations, proposing expansions, and closing deals
•Strong analytical thinking and communication skills, including the ability to speak strategically with founders and growth leads
•Independent and proactive, able to own accounts and results
Nice to have
•SaaS experience in the mobile industry
•Working knowledge of Amplitude, Meta Ads, and creative testing
•Measurable account expansion or upsell in a previous CS role
•Familiarity with support or CRM tools
Conditions
•Exceptional compensation directly tied to results
•Flexible remote work; onsite work is available at the Belgrade or London offices
•Language learning, sports, health insurance, and laptop coverage
