Responsibilities
•Advise Premium, Partner, and other clients on the Bank's services
•Identify client needs, offer tailored products, and implement cross-selling
•Open bank, deposit, card, and other accounts; prepare required document packages and ensure their completeness and accuracy
•Prepare and maintain client files in paper and electronic formats, including in the Bank's operational system and CRM database
•Track client transactions throughout the business process
•Act as a liaison between clients and the Bank
•Accept applications for banking services, including loan applications, and monitor them day to day
•Formalize and execute account crediting, debiting, and FX transactions; accept and execute other payment orders
•Process loan repayments and accept applications to reduce loan or overdraft limits
•Provide issued plastic cards and advise clients on completing payment documents
•Prepare and provide account statements, references, and other informational materials to clients
•Collect and present client observations, recommendations, and complaints to the Division Head
•Present daily operations for review
•Submit reports as required
•Recommend continuous improvements and amendments to procedures and processes where necessary
•Perform the position's core functions in accordance with applicable laws, rules, and procedures
•Perform other duties assigned by the Head of the Division, supervisors, or internal regulations
•Operate within established roles, approved limits, and responsibilities
•Identify and discuss work issues with the supervisor and develop solutions to address them
Requirements
•Higher education in business administration, finance, accounting, or economics
•At least 3 years of relevant work experience
•Sufficient industry knowledge and the ability to develop and offer competitive terms to attract and develop clients
•Ability to serve clients across different segments, excellent communication skills, and ability to build and manage internal and external relationships
•Familiarity with financial markets; ability to analyze clients' financial situations and identify and manage potential risks of loss to the Bank
•Integrity and high professionalism in handling confidential personal and financial data
•Proficiency in MS Word, Excel, and AS-Bank 4.0 Operational Day
•Excellent command of Armenian, Russian, and English
Conditions
•Work schedule option: 09:00–18:00, 40 hours per week
•Work schedule option: 10:00–22:00, 40 hours per week
