Description
Ameriabank operates social media platforms, sub-brand profiles, online communities, and a blog.
Tasks
•Monitor and engage in real-time discussions, comments, and direct messages across brand channels, sub-brands, and community hubs, following brand voice and communication guidelines
•Support community development initiatives, including interactive formats, engagement programs, and activations designed to attract and retain priority audiences
•Monitor community growth and engagement and recommend ways to improve community health and participation
•Identify customer inquiries and service issues, apply community governance standards, and coordinate with product teams, service quality assurance, and PR to resolve them through escalation workflows
•Track online sentiment, brand mentions, and audience feedback, and flag potential PR risks or crisis triggers
•Gather customer insights, recurring pain points, and community trends for SMM specialists and creative teams to inform content planning
•Oversee staging, uploading, and publishing approved assets across brand channels, sub-brands, communities, and the blog according to the content calendar
•Assist with live Q&A sessions, contests, and user-generated content campaigns to increase brand loyalty and participation
Requirements
•At least 2 years of experience in social media community management, digital customer service, or public-facing digital communications
•Strong written communication, empathy, professional judgment, and problem-solving skills
•Familiarity with social media management software, community monitoring, and social listening tools such as Meta Business Suite and Sprout Social
•High attention to detail and zero tolerance for typographical or formatting errors on live channels
•Ability to remain composed, empathetic, and diplomatic during high-volume periods or sensitive customer interactions
•Excellent copywriting and language skills, including strong grammar, style, tone, and nuance
•Fluent in Armenian, English, and Russian
Nice to have: financial sector experience
Conditions
No conditions specified in the posting.
