About
Firevolt is an indie game development studio building premium co-op experiences for PC and consoles. Our portfolio spans titles like WheelMates and KingFish, with hundreds of thousands of wishlists each.
We're looking for a Community Manager to build communities around indie games with an open authentic voice, give players reasons to stay and be active on primary channels: Discord and Steam, while maintaining social media presence.
What you will do
•Build and manage Discord from the ground up, including onboarding, channel structure, roles, moderation rules, and community processes;
•Own day-to-day conversations and player support on Discord and Steam: initiate discussions, moderate communication, encourage players to share their experience and opinions, independently build and maintain troubleshooting guides and response templates for recurring questions;
•Plan and create content for Steam, Discord;
•Build relationships with active community members and content creators: handle creator communication and identify people who can contribute useful feedback or visibility around the game;
•Plan and host online community events: playtests, dev streams, Q&As, or other community-facing formats;
•Manage social media communication: keep players informed about key milestones, respond to comments;
•Coordinate outsourced vertical video production and publishing across TikTok, Instagram, YouTube, ensuring the content expands reach while staying aligned with game positioning and brand;
•Be the voice of the community inside the team: collect and structure player feedback, community sentiment, identify recurring needs, understand what players care about, and make sure relevant insights reach the development and publishing teams;
•Track social media performance and report on what's working, what's not;
•Stay on top of community trends, formats and identify new ways to engage and grow the community.
Requirements
•Proven experience building and managing an engaged game community on Discord and Steam, ideally including launching a Discord community from scratch (PC, Console games);
•Excellent written and verbal English communication skills: you can write clearly and quickly with authentic tone in live conversations;
•Experience independently creating guides, FAQs, and support documentation, and helping players with technical issues;
•Hands-on experience creating community and social content that resonates with players;
•Good understanding of what works in community and social content, with the ability to spot patterns and use them to improve future activities;
•You actively follow new indie games and communication trends across industry;
•Experience working with Steamworks will be a plus.
What we offer
•Competitive salary and bonuses;
•25 calendar days of fully paid vacation;
•Flexible working hours and remote work;
•Friendly and creative team;
•Zero unnecessary bureaucracy, open communication, and a culture where your ideas and decisions matter.
