Job Title
Performance Manager
Job Description Summary
The Performance Manager leads operational performance management, asset performance analytics, SLA governance, and continuous improvement programs supporting mission-critical data center operations. This role is responsible for establishing performance measurement frameworks, managing operational scorecards, analyzing asset and maintenance performance trends, and ensuring alignment with Cushman & Wakefield data center operational standards and client performance objectives. The Performance Manager partners with Site Operations, Engineering, Maintenance, Reliability, IT Operations, and Business Operations teams to improve service delivery, operational efficiency, reliability, compliance, and customer satisfaction through data-driven decision making and innovation initiatives.
Essential Functions & Responsibilities
•Lead operational performance management programs supporting mission-critical data center operations.
•Establish and manage KPIs for asset performance, maintenance effectiveness, operational reliability, SLA achievement, compliance, and customer satisfaction.
•Develop portfolio performance scorecards, dashboards, and reporting programs that provide visibility into operational performance trends.
•Monitor SLA performance and partner with operational teams to identify, address, and prevent service delivery gaps.
•Analyze asset performance data to identify reliability risks, recurring failures, maintenance opportunities, and lifecycle planning requirements.
•Partner with Reliability Engineering and Maintenance teams to improve equipment performance, asset utilization, and operational resilience.
•Lead performance reviews focused on operational effectiveness, maintenance execution, work management, and service delivery outcomes.
•Establish benchmarking programs that compare site performance against organizational standards, contractual requirements, and operational objectives.
•Drive continuous improvement initiatives that strengthen reliability, efficiency, productivity, and customer experience.
•Identify performance trends, operational risks, and improvement opportunities through data analysis and operational assessments.
•Develop performance metrics that support workforce effectiveness, operational maturity, and business objectives.
•Partner with Site Operations leadership to improve KPI performance and support achievement of operational targets.
•Support incident review programs through trend analysis, performance reporting, and corrective action validation.
•Coordinate performance reporting for client governance meetings, operational reviews, and executive leadership presentations.
•Promote innovation programs that improve operational efficiency, asset reliability, maintenance effectiveness, and service delivery performance.
•Support development of data-driven strategies that enhance operational performance and reduce business risk.
•Ensure consistency and accuracy of performance reporting, operational metrics, and management dashboards.
•Collaborate with Quality, Compliance, Reliability, Engineering, and IT Operations teams to align performance goals and improvement initiatives.
•Maintain performance measurement processes that support operational excellence and continuous improvement programs.
•Drive a culture of accountability, innovation, data-driven decision making, and operational excellence.
Requirements
•8+ years of experience in data center operations, critical facilities, operational performance management, reliability, maintenance, analytics, or a comparable mission-critical environment.
•Demonstrated experience developing and managing KPIs, operational scorecards, performance dashboards, and reporting programs.
•Strong knowledge of data center operations, maintenance programs, asset management, reliability principles, and SLA-based service delivery.
•Experience analyzing asset performance, operational trends, maintenance effectiveness, and service delivery performance.
•Proven ability to lead continuous improvement programs and performance optimization initiatives.
•Strong analytical, organizational, problem-solving, and data interpretation skills.
•Experience supporting executive reporting, client governance reviews, and operational performance assessments.
•Excellent communication, stakeholder engagement, and cross-functional coordination skills.
•Experience with CMMS, data analytics, reporting platforms, and business intelligence tools preferred.
•Bachelor's degree preferred. Relevant certifications in operations, reliability, analytics, or continuous improvement are preferred.
Compensation
The compensation for the position is: $110,068.20 - $129,492.00. The company will not pay less than minimum wage for this role. Compensation offered may vary depending on factors such as collective bargaining agreements, geographic area, market pay rates, and the candidate's experience and qualifications.
Benefits
Cushman & Wakefield provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and paid and unpaid time away from work.
