Job Title
Shift Lead
Job Description Summary
The Shift Lead leads the 24x7 shift team and formal handovers, coordinates live operations and work permits, oversees incident response and ensures approved procedures are followed. The role maintains safe and stable campus operations until formal handover to the incoming Shift Lead.
About the Role:
•Lead the shift team, allocate duties, and maintain required operational coverage across the live critical environment
•Manage shift handover, logs, alarms, outstanding issues, isolations, defects, vendor work, and customer activity across the site
•Ensure continuous monitoring, routine inspections, and physical verification of critical electrical, mechanical, cooling, fire, and controls systems
•Coordinate permits, MOPs, risk assessments, contractors, and OSE suppliers to support safe live work execution
•Lead alarm response, incident coordination, troubleshooting, escalation, recovery, and stabilisation during operational events
•Maintain clear incident chronology, event records, work orders, and follow-up actions from detection through closure
•Enforce safety, security, access control, and procedural compliance, including stopping unsafe or unauthorised work when required
•Coach shift technicians, support drills and competency development, and escalate unresolved operational risks to management
About You:
•2+ years of experience leading shifts in data centres or other 24x7 critical facilities
•Technical diploma, trade licence, or engineering qualification in a relevant electrical, mechanical, or building services discipline
•Experience with critical-system monitoring, contractor coordination, incidents, and live operational work in a high-availability environment
•Strong knowledge of alarm response, incident escalation, troubleshooting, and emergency response processes
•Working understanding of MOP, SOP, EOP, permit-to-work, risk assessment, CMMS, BMS, and shift records
•Clear decision-making, handover, coaching, and stakeholder communication capability across operational teams and customers
•Japanese communication capability and working English preferred for shift coordination, escalation, and reporting
•Experience directing troubleshooting and recovery during significant critical-facility events is preferred
•Location is in Inzai, Chiba
