Location
Remote from Serbia; access to hubs in Dubai, Yerevan, London, and Belgrade
Company
Develops Web3 infrastructure and consumer-facing applications integrated with Telegram, including wallets, developer resources, SDKs, APIs, marketplaces, and ecosystem products.
What you will do
•Own fraud and chargeback risk end to end, including risk strategy, target loss levels, and controls for buyers and creators.
•Keep chargeback ratios within card-scheme thresholds and decide on reserves and payout holds.
•Manage the payment provider portfolio, including provider selection, commercial negotiations, and launches.
•Design payment routing and cascading strategies to improve conversion and reduce processing costs.
•Build risk processes, team roles, and escalation paths across Support, Moderation, and Engineering.
•Act as the key payments and risk counterpart for providers, acquirers, and card schemes.
Requirements
•5+ years of payments experience in a PSP, marketplace, fintech, gaming, or creator economy company with global card acceptance, including ownership of fraud or risk outcomes.
•Deep knowledge of card payments, including 3DS and liability shift, the chargeback lifecycle, Visa and Mastercard monitoring programs, routing, and cascading.
•Track record of negotiating with and launching payment providers.
•Strong analytical skills and hands-on SQL experience.
•Ability to own decisions with direct financial impact and drive cross-team work.
Nice to have
•Familiarity with crypto payments.
Culture & Benefits
•Non-bureaucratic management focused on results.
•Regular performance reviews.
•Remote setup with access to company hubs in Dubai, Yerevan, London, and Belgrade.
•Medical expense compensation and necessary equipment.
•Access to advanced AI models via mira.tg.
•20 working days of paid vacation, 11 additional days off, and 14 days of paid sick leave annually.
