Location: Cyprus; remote setup
Company
The Open Platform develops Web3 infrastructure and consumer-facing products in Telegram, including wallets, developer resources, SDKs, APIs, marketplaces, and ecosystem applications.
What you will do
•Lead daily operations across AML Monitoring, KYC, Fraud Prevention, and P2P compliance.
•Own queue management, workload distribution, capacity planning, staffing, operational metrics, and case quality.
•Develop team leads, strengthen accountability, and improve team structure, workflows, and operational efficiency.
•Partner with Product, Compliance QA, and automation teams to define risk-based review procedures, decision rules, and escalation criteria.
•Drive AI and automation adoption, including review of automated outcomes, error and exception analysis, and updates to procedures and responsibilities.
•Work with compliance leadership and customer-facing teams to balance risk controls, effective reviews, and clear customer outcomes.
Requirements
•More than 6 years of experience leading compliance operations or customer-facing operations in fintech, a neobank, payment provider, or bank, with practical exposure to compliance, AML, fraud prevention, or customer review processes.
•Strong operational management skills covering queue management, capacity planning, staffing, performance management, and quality control.
•Experience improving operational efficiency while maintaining or improving quality and customer experience.
•Experience managing teams through team leads and developing frontline managers.
•Ability to translate compliance requirements into procedures, decision rules, and actionable guidance with compliance specialists.
•Ability to use operational data to identify bottlenecks, prioritize improvements, and measure results.
•Customer-focused, flexible, and able to balance risk controls with business and customer needs.
•Strong communication and stakeholder management skills, including the ability to build trust, align perspectives, and drive change.
•Experience leading teams through change while maintaining sound judgment under pressure.
•Practical interest in AI and automation, with willingness to experiment, evaluate results, and adapt processes.
•Advanced English proficiency in written and spoken communication is required; Russian skills are an advantage.
Nice to have
•Experience in crypto or digital assets.
Culture & Benefits
•Remote work with access to hubs in Dubai, Yerevan, London, and Belgrade.
•Non-bureaucratic, results-focused management and regular performance reviews.
•Medical expense compensation and necessary work equipment.
•Access to advanced AI models through mira.tg.
•20 working days of paid annual vacation, 11 additional days off, and 14 days of paid sick leave.
