XM

Partner relations manager

In short

This remote, full-time role manages relationships with business Partners, focusing on retention strategies, satisfaction monitoring, and upselling opportunities. The employer is in the sales/trading industry and requires fluent Russian and Uzbek with strong English, plus a business-related degree. It's a senior-level position demanding strong interpersonal skills and the ability to work autonomously under pressure.

Description
We are looking for passionate and self-motivated professionals to join our Partner Relations Manager team.
Responsibilities
•Develop and implement Partner retention strategies as per the Company's overall strategy to enhance loyalty and maximise lifetime value
•Act as the main contact for Partners, fostering strong relationships through personalised support
•Monitor Partners' satisfaction, gather and utilise relevant feedback to improve experiences and tailor initiatives accordingly
•Analyse Partners' behavior to uncover opportunities for upselling and customisation of products and services
•Stay up to date on Company's products and marketing promotions and communicate them effectively to Partners
•Communicate ideas and suggestions for platform improvements to the Business Development teams
•Stay informed about industry trends, competitive landscape and best practices in Partner retention, continuously seeking opportunities to improve the Company's retention efforts
•Undertake any other relevant task as assigned
Requirements
•Degree in a business-related field
•Fluent Russian and Uzbek speaker with excellent oral and written skills in English
•Ability to build and maintain excellent business relationships
•Strong interpersonal and communication skills
•Target-oriented and resourceful
•Ability to work autonomously and under pressure
Nice to have
•Experience in a similar position will be considered an advantage
Conditions
•Attractive remuneration package
•Intellectually stimulating work environment
•Continuous personal development and international training opportunities
•Full-time

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