Manager, Broker Commissions
Join our Distribution Governance team and play a key role in supporting Macquarie's third-party distribution network. Our team is responsible for ensuring broker commissions are delivered accurately, efficiently and in line with regulatory and governance requirements, helping to maintain strong relationships with brokers and support the sustainable growth of Personal Banking. Working across business, product, risk and technology teams, our team drives operational excellence, strengthens controls, and delivers process and system improvements that enhance the experience for brokers, customers and internal stakeholders.
We are a global financial services group operating in 30 markets with 57 years of unbroken profitability.
What role will you play?
In this role, you will lead the day-to-day broker commissions operation, setting priorities, monitoring delivery and ensuring issues are resolved or escalated in a timely manner. You will oversee the end-to-end delivery of commission payments and reporting, ensuring service levels, quality standards and control requirements are consistently met. Leveraging operational and payment data, you will identify trends, address root causes, manage emerging risks and maintain strong oversight of compliance and control obligations.
You will also drive process improvement initiatives focused on simplification, automation and scalability, while partnering with business, product and technology stakeholders to support change initiatives across discovery, design, testing and implementation. In addition, you will maintain the commissions documentation framework, ensuring procedures, training materials and internal and external content remain accurate, up to date and aligned with business and regulatory requirements.
What you offer
•Experience in financial services operations, payments, commissions, or another regulated operational environment.
•Strong operational delivery skills, with the ability to manage processes accurately, identify issues, and ensure effective controls.
•Experience supporting process, system, or control improvements, including gathering requirements, testing, or implementation activities.
•An analytical mindset and good problem-solving skills, with the ability to use data and insights to identify risks and drive improvements.
•Strong communication and stakeholder management skills, with the ability to work effectively across teams.
•Experience with broker commissions, lending products, or third-party distribution models is valued.
What we offer
At Macquarie, you're empowered to shape a career that's rewarding in all the ways that matter most to you. Macquarie employees can access a wide range of benefits which, depending on employment type, include:
•1 wellbeing leave day per year
•Up to 5 additional service bonus leave days per year
•Up to 20 weeks' paid parental leave for primary caregivers along with 12 days of transition leave upon return to work, and 6 weeks' paid leave for non-primary caregivers
•2 days of paid volunteer leave and donation matching
•Up to 12 months' gender affirmation leave, including 6 weeks' paid leave
•Access to Employee Assistance Program and wellbeing benefits including skin and health checks, and flu vaccinations
•Access to a wide range of salary packaging options
•Access to a wide range of learning and development opportunities, including reimbursement for professional membership or subscription
•Hybrid and flexible working arrangements, dependent on role
•Reimbursement for work from home equipment
About Banking and Financial Services
Banking and Financial Services is our technology-driven retail bank. You will be part of a team that supports clients to achieve their full potential - whether that's buying a home, growing a business or investing to manage wealth.
