About the role
At Klaravik you become part of a social and stable team with young energy, strong cohesion and colleagues who stay. Here we help each other, share our knowledge and make sure there's also room for laughs in a busy everyday.
At the same time, you become part of a growing company, where the number of customers and auctions is increasing — and where Customer Support plays a crucial role in the overall customer experience.
We are therefore looking for a customer support employee who wants to develop together with us, take responsibility and help our buying customers well along before, during and after an auction.
🔍 A day in Customer Support
You start the day by getting an overview of the inbox. Which customers are waiting for an answer, and which cases need follow-up?
In one part of the day you have phone duty. Here you help, among other things, customers with questions about bidding, pickup, buyer accounts and trading on Klaravik.
When there's a break between calls, you answer emails and follow up on ongoing cases.
In the other part of the day you are primarily responsible for the mailbox. One customer might have questions about a product, while another needs help after a completed auction.
Along the way you consult with colleagues in Support, our auction brokers and sellers to find the right answer.
You might end the day by answering a review on Trustpilot — because the customer experience doesn't necessarily end when the phone is hung up.
You are Klaravik's first point of entry for our bidders and buying customers — and often the one who makes a complicated situation simple.
The task — and why we need you
We are growing — which means more customers, more auctions and more questions.
Inquiries can arise before, during and after an auction. That's why we need someone who is curious and wants to build broad knowledge about our auctions.
You will, among other things, help with:
•Questions about pickup
•Product questions
•Guidance on how to trade on Klaravik
•Questions about bidding and buyer accounts
•Other challenges that arise before, during or after an auction
•Answering reviews on Trustpilot
You handle both phone and email and become a central part of Customer Support. Although the primary contact is with our bidders and buying customers, you work closely with the other teams in Support as well as our auction brokers and sellers.
Who are we?
Klaravik is Denmark's largest online auction platform for used machinery and equipment. We connect buyers and sellers of machines and vehicles — and new auctions are added every day.
Since 2022 we have been part of TBAuctions, which handles millions of objects annually and has millions of visitors across Europe. This gives us speed, opportunities and muscle to develop.
💡 You will thrive in the role if you…
•Get energy from helping and guiding others
•Are curious and want to learn
•Can create calm and overview — even when the pace is high
•Take responsibility and follow your cases all the way through
•Communicate clearly and approachably
•Thrive in a daily routine where the questions are rarely the same
•Like to collaborate across teams
And yes — it also helps if you:
•Are strong in both Danish and English — written and spoken
•Have experience with customer service or administrative tasks, but it's not a requirement
•Thrive with phone and computer as your main work tools
•Have an upper secondary education — preferably with a focus on economics
🙌 What you get with us
•An exciting job in a growing company with more than 50 colleagues
•A strong team where people help each other and bring out the best in each other
•Independent work with responsibility for your own tasks
•A varied everyday with contact to many different people
•Bright and spacious offices in Tølløse
•An attractive pay package with pension and health insurance
•An informal workplace with good energy and focus on collaboration
📍 Practical details
•Position: Customer support employee
•Employment: Full-time, 37 hours per week
•Location: Tølløse
•Start: As soon as possible
📩 Does this sound like something for you?
Send your application and CV today via the link.
As part of the recruitment process, video screening and a personality analysis are included.
Questions can be directed to:
Josefine Norberg
📞 +45 29 95 19 52
We hold interviews on an ongoing basis — so don't wait too long.
