About the Role
Sulzer is a leading engineering company specializing in pumps, maintenance and services for rotating equipment, as well as separation, reaction and mixing technology, operating at more than 150 locations worldwide. In the Group Functions area at the headquarters in Winterthur, Switzerland, highly qualified specialists work across various cross-divisional disciplines.
For the IT team in Winterthur, we are looking for a customer-oriented and self-reliant 2nd Level IT Supporter (100%) to support IT client support for our users in Switzerland.
The Group IT Sr. Support is responsible for providing advanced technical support to end-users, resolving IT issues, and maintaining IT systems. This role works autonomously and supports non-routine technical problems. This job profile is intended for experienced professional-level staff that generally works autonomously and only requires closer supervision in non-routine situations.
Your Tasks
In this varied role, you support Sulzer employees (primarily at the Winterthur location and other sites) with inquiries regarding IT issues and other IT matters, using modern IT tools on-site and via remote connections. This includes, among other things:
•As the first point of contact for employees at the headquarters, you ensure professional 2nd-level IT support on-site and remotely. Your focus is on supporting your region, while also supporting other locations as needed.
•You are co-responsible for the stable and future-oriented operation of the local IT infrastructure, supporting Windows workstations, mobile devices, networks, servers, and numerous company-specific applications and systems.
•You install, configure, and manage end devices including smartphones and accessories.
•You analyze and resolve incidents and service requests independently and purposefully using modern IT service management tools.
•You work closely with 3rd-level support, external service providers, and internal departments to ensure sustainable solutions.
•You work according to ITIL standards and ensure compliance with defined service levels (SLAs) and relevant quality metrics (KPIs).
•You plan, coordinate, and support modern video conferencing solutions using Microsoft Teams and Yealink systems.
•You actively participate in exciting local and global IT projects and contribute your ideas for the continuous improvement of the IT landscape.
•You accompany new employees during onboarding and share your IT know-how in daily work.
•You provide excellent IT service to executives and VIP users and support important meetings, management events, and townhalls.
Your Profile
•Successfully completed IT training
•Several years of professional experience in 2nd and/or 3rd level support
•Professional experience in VIP support an advantage (preferably in a comparable company structure)
•ITIL or Microsoft certifications (server/client/network) an advantage
•Very good English skills, written and spoken
•Strong customer and service orientation
•Analytical, structured, and problem-solving approach
•Independent as well as team-oriented working style
•Flexibility regarding tasks and shift working hours (07:00 to 16:00 or 09:00 to 18:00) as well as willingness to occasionally travel for business
•Experience in supervising and mentoring apprentices an advantage
What We Offer
•Attractive social benefits (vacation, pension fund, etc.)
•40-hour work week
•Various discounts in shopping, leisure, and lifestyle areas
•Central work location, just 5 minutes' walk from Winterthur train station
Sulzer is an equal opportunity employer, committed to offering an inclusive work environment. Sulzer is proud to be recognized as a Top Employer 2026 in Brazil, Canada, China, Finland, Germany, Ireland, Mexico, Switzerland, South Africa, the UK and the USA.
