About Alan
Alan integrates insurance, prevention, and care into a single user experience. It provides prevention insurance to companies and their employees, serving more than 1 million members.
Responsibilities
•Manage a portfolio of strategic public sector accounts
•Build and maintain relationships with key stakeholders, identify clients' needs, and help them achieve their goals through Alan
•Identify signs of dissatisfaction and implement solutions
•Ensure successful onboarding of new accounts and promote Alan's health partner positioning to drive adoption among employees and administrators
•Analyze and present consumption reports to customers through business reviews
•Develop initiatives to engage existing customers
•Renegotiate contracts to provide value for customers and maintain sustainable profitability
•Represent customer needs in discussions with Product teams and contribute to the evolution of products and services
Requirements
•At least 6 years of experience in a customer-facing role, including frequent interactions with C-level executives
•Full working proficiency in French, with excellent oral and written communication
•Advanced English
•Experience working with very large organizations and potentially unions
•Strong negotiation skills, tact, and empathy
•Expertise in positive lobbying with key stakeholders and building long-term relationships based on trust and transparency
•Strong analytical skills, ability to present in-depth data analysis to clients and solve complex problems
•Strong active listening and follow-up communication skills
•Growth mindset, adaptability to new trends, and ability to develop an in-depth understanding of the health insurance market
•Based in or willing to relocate to Paris, Bordeaux, Marseille, or Annecy
Nice to have
•Previous experience in insurance or an industry linked to benefits
•Experience with or within the public sector
Benefits
•Equity packages complement the base salary
•Flexible vacation policy and working hours
•Comprehensive health insurance: 100% coverage for the employee and children, and 90–100% for partners depending on the country (permanent contracts only)
•Country-specific commuter benefits
•Learning and training opportunities, free books, and a budget to attend and speak at conferences when applicable
•Coaching from a dedicated coach from day one
•Extended parental leave for all new parents
