About Glovo
Glovo is part of the Delivery Hero Group, the world's pioneering local delivery platform. Our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
About the role
As a Key Account Manager, you will be a key role in our regional team. You will be directly responsible for building and maintaining good relationships between our partners and our company. You will be generating growth with the most highly regarded restaurants in your cities through organizing marketing activities.
The Journey
•Establish excellent relationships with Glovo's partners through consistent and proactive communication, identifying their needs and building engagement (partner meetings and business reviews).
•Evaluate, follow up and build reports of your portfolio and KPIs periodically.
•Take actions to reach your goals and company OKRs.
•Draw and execute plans, making your partners grow through Promos and Glovo Ads negotiations - sales skills are super relevant. As well as marketing activations and menu performance (selling items, AOV, Conversion Rate, cross selling and upselling).
•Ensure that Glovo has the best content by signing exclusivities with partners.
•Optimise Glovo visibility through marketing actions with our partners (using marketing kits, merchandising, etc).
•Improve Glovo's revenue through commission renegotiation and selling assets.
•Understand, build action plans and follow up on churned and inactive partners.
•Improve operational efficiency of our partners by making sure we always deliver the best service to our customers.
•Actively collaborate with your colleagues and learn from each other in a supportive environment that allows you to grow, develop and make a difference.
Requirements
•At least 1 year of experience in high-performance account management or business consultancy role.
•Bachelor in Business Administration, Marketing, Industrial Engineering or Public Relations is a plus.
•Preferably with experience in FMCG, food-hospitality or on-demand delivery industry.
•Comfortable working in a high growth and high-performance start-up with a fast pace.
•Computer literate; good knowledge of Google Docs and MS Office, Excel.
•Native Polish and English Advanced.
•Strong commercial skills - sales experience is welcome.
•Brilliant communication and interpersonal skills.
•Project management skills, highly organized and detail-oriented.
•Problem solver, data-driven with an analytical approach.
•An empathetic, inclusive and curious attitude.
Benefits
•Top-notch private medical care and insurance.
•Monthly Glovo credit.
•Free Multisport Card.
•Spanish or English classes.
•The freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year, plus personal days off.
•5 extra days of holidays.
•Enhanced parental leave.
