About
Alan integrates insurance, prevention, and care into a single user experience. It aims to make prevention the new norm by connecting healthcare services and supporting members in living healthier lives.
Responsibilities
•Design and ship LLM-powered agents that understand members' requests, reason over their contracts, claims, and history, and take actions on their behalf
•Build tools, retrieval, and context pipelines that provide agents with the right information at the right time
•Enable agents to interoperate with other AI agents by handing off conversations, sharing context, and calling each other's capabilities
•Bring automated resolution to new channels, starting with real-time AI phone support
•Build datasets, automated evaluations, and quality monitoring to assess agent responses before members see them
•Measure and improve resolution rates, answer quality, and member satisfaction in production by iterating on prompts, models, and architecture
•Work with care experts and product teams to identify topics that AI can fully resolve
•Influence product direction, mentor other engineers, and lead technical initiatives
Requirements
•5+ Years of experience building scalable software systems
•Strong backend experience
•Hands-on experience building products with LLMs, including agents, tool calling, RAG, prompt engineering, or evaluation; ideally shipped to production
•Ability to measure AI system quality and improve it
•Interest in healthcare technology and understanding of insurance as a means of access to care
•Curiosity, a willingness to learn, and a pragmatic approach to the fast-moving AI landscape
Nice to have: Python
Conditions
•Must be legally eligible to work in France, Belgium, or Spain
•Remote work flexibility is offered, with in-person collaboration valued
•Perks are provided to support a stimulating and productive working environment
