Main responsibilities:
•Support customer service and relationship management for CRM and E-Commerce clients, helping manage ongoing tickets for the account managers' client portfolio.
•Follow up on demands and deadlines with internal areas, ensuring proper routing and resolution of tickets.
•Help maintain the minutes (ATAS) of weekly meetings with account managers.
•Organize information and KPIs, and support administrative routines of the CRM and E-Commerce area.
•Track the status of requests and keep clients updated on case progress.
•Support delivery control and quality of services provided.
•Support account managers in managing the team's accounts.
•Participate in meetings with clients, contributing to the follow-up and understanding of demands.
Requirements:
•Currently studying high school, completed high school, or studying a technical/vocational course (within the criteria for the apprenticeship program).
•Knowledge of the Office package (Word, Excel, Outlook).
•Intermediate English (to communicate with some materials and carry out internal interactions).
•Availability to work in a hybrid model at the office in São Paulo/SP (South Zone).
•Availability to work in the morning shift, from 9am to 4pm.
