About the Role
At bp, our people are our most valuable asset. The People, Culture & Communications (PC&C) function fosters a diverse, inclusive culture where everybody can thrive. As part of an integrated energy company, PC&C is embarking on a major transformation to be more competitive, responsive, and customer-focused.
We're investing in key locations such as India, Hungary, Malaysia, and Brazil, offering an exciting but challenging opportunity to shape a fast-moving PC&C function, building teams and structures and driving continuous improvement.
Join our team and advance your career as a HR Services Application Support Specialist.
People and Culture Operations & Advisory is an internal global shared services organisation, responsible for delivering centralised and standardised People and Culture Operations & Advisory for bp from several geographical delivery centres as appropriate for bp's footprint. People and Culture Operations & Advisory are the first point of contact for People and Culture related matters; the team are policy and process experts, dedicated to delivering the best customer experience.
In This Role You Will
•Provide 1st and 2nd level support for all people and culture applications and data interfaces via our customer relationship management tool, being responsible for in-depth analysis, diagnosis, troubleshooting and providing solutions to complex issues including interface errors, login/access issues, password resets, online course errors etc.
•Apply specialized technical skills to analyse sophisticated and high-impact issues involving several platforms and data integrations
•Engage with the relevant teams and manage cases through to resolution
•Record, analyse and manage incidents and complaints in line with our service commitment and incident management processes, calling out where appropriate
•Coach the application support analysts to deliver the best possible experience to colleagues and to encourage development as people professionals
•Maintain good working relationships with people and culture teams, IT&S, solutions and external service providers, seeking business context, feedback
•Evaluate trends and deliver regular updates to leads
•Participate in technology release management testing
•Create knowledge resources and maintain the integrity of our internal knowledge base
What You Will Need to Be Successful
•Some experience / interest in HR Services, organisational data / management
•Higher education qualification or equivalent experience
•Proficiency in English language
•Foundational knowledge of CRM systems
•Proficiency in using MS Office
•Knowledge of Workday and Salesforce and other HR systems and People and Culture processes are nice to have
•A continuous improvement approach; seeking simple, 'best fit' solutions to challenges
•Experience in HR shared services or technical support environment
•Digital application troubleshooting experience is good to have
•Experience working with customer relationship management tools to communicate resolution and manage incidents
•Great problem solving skills demonstrated through experience in case management
•Ability to identify and mitigate risks associated with working across multiple systems with collaborators across many locations
•Digital Fluency to use and explore available tools and technology in resolving issues
•Excellent personal organisational skills, good balance of being proactive and reactive; ability to manage multiple priorities and complete tasks on time
•Effective communication competency to transfer technical information from product and solution owners to colleagues effectively
Environment & Benefits
•Different bonus opportunities based on performance, wide range of cafeteria elements
•Life & health insurance, medical care package
•Flexible working schedule: home office up to 2 days / week, based on team agreement
•Opportunity to build up long term career path and develop your skills with wide range of learning options
•Family friendly workplace e.g.: Extended parental leave, Mother-baby room
•Employees' wellbeing programs e.g.: Employee Assistance Program, Company Recognition Program
•Possibility to join our social communities and networks
•Chill-out and collaboration spaces in our beautiful Budapest Agora and Szeged offices e.g.: Play Zones, Office massage, Sport and music equipment
•Assets like phone for private usage and company laptop are provided from the first day of employment with other equipment if requested
bp Hungary won the Most Attractive Employer 2024 Award (SSC / BSC sector) fourth time in a row at PwC's annual employer research.
Travel Requirement
Some travel may be required with this role, this is negotiable.
Relocation Assistance
This role is not eligible for relocation.
Remote Type
This position is a hybrid of office/remote working.
