Description
No description provided.
Responsibilities
•Receive, process, and classify employee service requests and incidents based on their priority and impact
•Provide remote support by resolving standard employee service requests, incidents, and frequently asked questions
•Propose improvements to service request and incident management processes
•Perform other duties defined by the Bank's internal policies and procedures
Requirements
•Higher education, preferably in Finance, Economics, and/or IT/Computer Science
•Minimum 1 year of professional work experience, preferably in the Financial and/or IT sectors
•Ability to work with software applications
•Knowledge of employee inquiry handling principles
•Strong collaboration skills and ability to work effectively within a team
•Strong organization, self-discipline, and self-management capabilities
•Strong analytical and logical thinking
•Ability to resolve issues quickly, efficiently, and proactively
•Good understanding of banking business processes and operations
•Technical English
•Punctuality, accountability, and ownership of results
Nice to have
•Familiarity with the ITIL framework
Conditions
No conditions specified in the posting.
