Front Office, Business Support, Administrative Services
Property & Asset Management
What this job involves:
Serving on the front lines of customer service
In this role, you'll be in charge of one of the busiest places in the office—the front desk. Constantly on the go, you'll give visitors a warm welcome, and guide them and employees along the way, setting the benchmark for a good first impression.
Throughout the day, you will also handle all incoming and outgoing calls, including distribution. It is essential to remain professional and polite in the way you present yourself, from appearance to behavior.
You will spend each day looking at how you can maintain and improve the front office. Part of your checklist is to get your hands on the latest magazines and newspapers to be displayed in the reception.
Being at the heart of the business
Maintaining and updating records and database are also part of your basic daily routine. These include telephone registers, call tracking and client contacts. Much of your time will also be spent on general admin activities and other help desk tasks. Working at JLL, you should constantly keep in mind that you are working in compliance with regulations.
Other responsibilities include contributing to the monthly management report for the client and participating in emergency evacuation procedures. You'll also be expected to develop policies and procedures needed for all functions in the reception. As needed, you'll take part in managing conference rooms, events, flower arrangement coordination, and others.
Prioritizing the facilities' needs
Working with the property manager, you'll support the property's day-to-day operations and administrative functions and property services are covered.
Effectively support administrative tasks for the Management team, including facilitating client communication, overseeing basic financial administration, implementing document management practices and coordinating with internal departments and external vendors to ensure seamless operations.
Going above and beyond expectations
Client satisfaction is second nature to the person in charge. In this role, you'll take on difficult issues and seek out opportunities to improve operations. You'll also be constantly in tune with the team to achieve key performance metrics and meet service level agreements.
To apply you need to be:
A highly skilled professional
Diploma in any discipline is preferred and have experience in front desk management or reception. Proven experience with continuous improvement initiatives and client reporting is also vital for this role. Strong computer literacy and the ability to manage activities using different systems are required.
A client service champ
A strong customer service focus is a pre-requisite of this job. Unmatched people skills to ease interactions with a wide range of client staff—regardless of their level—and their demands. An outstanding multitasking talent also provides a perfect complement to your skill set.
Location: On-site – Colombo, Sri Lanka
