EXL

PnC || Claims || Executive || Work from office only

In short

This is a claims processing executive role for US Property & Casualty (P&C) Insurance, working from the office only. It requires mandatory knowledge of US P&C insurance, ability to validate insurance documents, and willingness to work in a 24/7 environment. Strong English communication, customer service, and critical thinking skills are expected, along with a graduate degree.

Requirements

•Knowledge of Property & Casualty Insurance (US P&C) is mandatory

•Preference if have claims processing knowledge

•Ensure adherence to process guidelines as per agreed quality standard on all SOPs

•Ensure that the assigned targets are achieved as per agreed SLA

•Ensure adherence to Company Policies and Procedures

•Proficient in understanding and validating the insurance related documents

•Should be flexible to work in a 24/7 environment

Skills

•Customer orientation

•Customer service ability

•Spoken English proficiency

•Written English proficiency

•Phone etiquette

•Critical thinking and prioritization skills

•Empathy and listening skills

•Conversational ability

Education

•Graduate

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