Job Description
Audit Exceptions are transactions with an amount that the client expects to pay but does not equal what a carrier has invoiced. All exceptions that prevent an invoice from being paid are reported and managed in the Syncada application.
The Freight Audit position is responsible for examining, adjusting, and verifying freight invoices for billing accuracy; researching audit exceptions; and supporting the resolution of discrepancies for assigned accounts. The auditor communicates with clients, carriers, and internal teams primarily by telephone or email, uses available rating and audit reports to complete assigned work, and escalates complex issues in accordance with established procedures.
While adhering to policies, procedures and regulatory requirements, the Freight Audit position is responsible for reviewing freight invoices, researching audit exceptions, and supporting the resolution of billing discrepancies for assigned accounts. This is a client-facing position where customer and carrier contact is performed primarily through telephone or email communication methods.
•Reviews assigned freight invoices and audit exceptions for billing accuracy and completes required work within established deadlines.
•Researches billing discrepancies, documents findings, and follows up with clients, carriers, and internal teams to support timely resolution.
•Responds to client and carrier inquiries, provides accurate status updates, and escalates issues when additional support is needed.
•Collaborates with internal teams and follows established audit procedures to support consistent, high-quality service delivery.
Basic Qualifications
•Bachelor's degree, or equivalent work experience
•Minimum one year of operations experience in the freight audit and pay services industry
•Excellent interpersonal, verbal and written communication skills
Preferred Skills/Experience
•Experience examining, adjusting, and verifying freight shipments for billing accuracy
•Experience with data analysis, business intelligence reporting, or audit reporting
•Strong organizational and project management skills, with the ability to manage multiple priorities and deadlines
•Demonstrated customer relationship skills and experience communicating with clients by telephone and email
•Experience reviewing operational processes and recommending system or procedural improvements
•Basic knowledge of banking operations and human resources
Working Hours
Must be available Monday to Friday 6:00am to 2:30pm
Hybrid/Flexible Schedule
The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.
Benefits
•Healthcare (medical, dental, vision)
•Basic term and optional term life insurance
•Short-term and long-term disability
•Pregnancy disability and parental leave
•401(k) and employer-funded retirement plan
•Paid vacation (from two to five weeks depending on salary grade and tenure)
•Up to 11 paid holiday opportunities
•Adoption assistance
•Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
Pay Range: $20.00 - $25.77
