About
We are TBC, a leading financial institution in the region, where a bold and ambitious team fulfills our mission and makes people's lives easier. We set new service standards using data analytics, artificial intelligence, and digital products. We support you in developing, achieving your goals, and creating your success story — the most important thing is to believe.
Responsibilities
•Identify, analyze, and improve key employee journeys and important moments in the organization.
•Design and standardize onboarding, offboarding, internal mobility, promotions, recognition, and other important experiences.
•Assess existing processes from the employee's perspective and manage improvement initiatives.
•Manage and analyze eNPS, engagement and pulse surveys, focus groups, HRBP feedback, and feedback received through other channels, and translate it into actions. Monitor the completion of actions.
•Analyze the insights received, identify key trends and problems, and plan and manage actions to address them, communicate with stakeholders, and monitor implementation.
•Identify processes and practices that make it difficult for employees to work effectively.
•Identify pain points related to HR, IT, Operations, Facilities, and other functions, communicate them to stakeholders, work on resolving them, and monitor implementation.
•Measure the impact of implemented changes in terms of employee experience.
•Work closely with HRBPs, business leaders, internal communications, IT, Facilities, and other teams.
•Implement common Employee Experience standards across the organization.
•Assess initiatives planned by different functions that affect employees from the perspective of employee experience.
•Report to management on key topics, status, and risks through regular reports for the Director of Human Capital and management.
•Provide insights to stakeholders and monitor the progress of their action plans.
•Share results with employees so they can see that their voices lead to real change.
•Ensure the anonymity of employee feedback and the protection of personal data.
•Identify unnecessary complexity in internal and HR processes and initiate simplification.
•Monitor trends in Employee Experience and make effective use of digital listening tools.
Requirements
•Ability to analyze data and turn it into clear, actionable conclusions.
•Good knowledge of Excel.
•Ability to communicate and share one's views with well-reasoned arguments.
•Ability to coordinate and negotiate with leaders.
•High level of proficiency in Georgian and English.
Will be a plus:
•Higher education in business, psychology, social sciences, or a related field is desirable.
•Experience in a similar and relevant position (Employee / Customer Experience, HR, research, project management) is desirable.
•Knowledge of Power BI is an advantage.
Conditions
•Work in a professional and friendly team.
•Opportunities for professional development and career advancement.
•Learning and development programs.
•Health insurance.
•Special offers on TBC products and services.
•The opportunity to use the TBC employee fund.
