About the Role
We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world's air travel industry. The Senior Data Engineer for Service Operations owns the design, delivery and operation of secure, reliable and governed data products on Microsoft Fabric. The role transforms complex Operations data into trusted information for analytics, reporting and AI, while setting engineering standards and providing technical guidance across the team.
Responsibilities
•Design and evolve end-to-end Microsoft Fabric data architectures, including ingestion, medallion/layered data processing, Lakehouse/Warehouse serving layers, and semantic models
•Own and optimize Microsoft Fabric capacities, workspaces, access controls and production environments
•Design and support lakehouses, warehouses, pipelines, notebooks, Spark workloads and reusable data-engineering components
•Build scalable data and Power BI semantic models for Service Operations data (e.g. ServiceNow Asset management, CMDB, Incident management)
•Develop/maintain metadata-driven ingestion and integration frameworks using SQL, Python/PySpark, APIs and enterprise connectors
•Implement CI/CD, automated testing, monitoring, alerting, recovery and technical documentation
•Embed data quality, lineage, governance, privacy and security controls throughout the data lifecycle
•Apply ITIL, ServiceNow CMDB and CSDM knowledge to preserve operational meaning and relationship integrity
•Use AI responsibly to improve engineering delivery and prototype high-value Service Operations use cases
•Advise senior stakeholders, lead technical design and coach junior engineers without requiring formal people-management responsibility
Requirements
•At least 5 years in data engineering, analytics engineering or data-platform roles, including ownership of production solutions
•Hands-on delivery with Microsoft Fabric or a comparable modern lakehouse platform; Fabric expertise is strongly preferred
•Experience with enterprise data and semantic modelling, shared-platform operations, CI/CD and technical design leadership
•Bachelor's degree or equivalent experience in Computer Science, Data Engineering, Software Engineering, Information Systems, Mathematics or a related discipline
Nice to Have
•ServiceNow, CMDB/CSDM, IT Service Management or enterprise operations experience is highly desirable
•Microsoft Fabric, Power BI, Azure, ITIL or ServiceNow CMDB/CSDM certification is an advantage
Conditions
•Work from home up to 2 days/week (depending on your team's needs)
•Take up to 30 days a year to work from any location in the world
•Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year
•Champion Health - a personalized platform that supports a range of wellbeing needs
•Access to training platforms, including LinkedIn Learning
•Competitive benefits that make sense with both your local market and employment status
