About NCR
NCR Voyix Corporation (NYSE: VYX) is a leader in transforming, connecting and running technology platforms for self-directed banking, stores and restaurants. NCR Voyix is headquartered in Atlanta, Ga., with 14,000 employees globally.
Job title: Customer Support Agent - Help Desk Agent L1
Location: Belgrade, RS
24/7 operations that include weekend support (on rotation). Multiple positions available.
Position Summary & Key Areas of Responsibility
•Works directly with customers to resolve recurring or standard problems
•Works directly with NCR Voyix and 3rd party vendor technicians to resolve HW or SW problems
•Provides daily and weekly incident tracking sheets to report on performance
•Reviews incident history to determine recurring faults
•Provides technical support and assistance to clients and businesses regarding hardware and software issues
•Provides support with installing, configuring, and updating hardware and software, as well as fixing any issue related to the equipment that may come up on a daily basis
•Allocates engineer appointment times for jobs requiring multiple resources on-site
•Updates work orders and provides status information
•Assigns and distributes workload to meet SLA's
•May respond to escalated calls
•Participates in product set or customer base training
•May implement remote fixes relying on guided search for diagnosis across multiple products
•Applies troubleshooting checklists
•Acquires and applies knowledge of troubleshooting techniques and desktop diagnostic tools
Basic Qualifications
•Basic PC literacy; keyboard proficiency; understanding of Windows-based applications/tools
•Problem solving and analytical skills
•Relationship building skills; excellent communication skills, verbal and written, as well as listening skills
•High school diploma
Offers of employment are conditional upon passage of screening criteria applicable to the job.
