Introduction
Coinbase is one of the largest cryptocurrency exchanges in the world, founded in June 2012 by Brian Armstrong.
Full-Time · Onsite · Manila (Philippines)
Customer Support
Compensation: Negotiable
Requirements
1.This role requires full-time, in-office presence, five days a week.
2.Willingness to work nights and weekends to support the 24/7 nature of cryptocurrency markets.
3.Motivated by Coinbase's mission and creating a seamless experience for our highest value customers.
4.Minimum of 3 years of relevant experience in a customer service or support role in a fast paced environment including working with high value customers.
5.Basic knowledge of blockchain, web3, staking, ROI/staking rewards, self-custody, and/or crypto.
6.Flexible and adaptable to meet the evolving needs of a high-growth and fast paced organization.
7.Fantastic communication and relationship management skills, passion for assisting customers to use Coinbase products successfully, and an eagerness to create a community of high value Coinbase power users.
Nice to haves
1.Experience at crypto exchanges or in financial services, ideally in payments, trading operations or technical support.
2.High level of proficiency in cryptocurrency and Coinbase products.
3.Experience in training and/or quality auditor roles.
4.Experience in Banking, Wealth Management, Corporate Finance, Asset Management or FinTech.
5.Understanding of Google apps, JIRA, Salesforce Service Cloud, or Amazon Connect.
