Your role
We need to strengthen our Customer Support team at Regional Aircraft for our civil fleet of SAAB 340 and SAAB 2000 aircraft with one more person. Are you the one we are looking for?
As Customer Support with us, you become the hub of the customer flow — you are responsible for ensuring that customer orders and quotes for spare parts, repairs and modifications are handled quickly, correctly and in a business-like manner. You are the first point of contact for the customer, work closely with our sales staff on quotations, and initiate order execution within the organization together with warehouse, purchasing and production.
With support from sales staff and business managers, you take overall responsibility for the process — from incoming order to delivery and invoicing, where your business drive and ability to drive deals to closure make a difference for both customer satisfaction and the company's results.
Your profile
We are looking for someone who thrives in a business-oriented environment and actively drives improvements for increased customer satisfaction and profitability. You are communicative and professional in meetings with customers and internal contacts, and work proactively together with sales, warehouse and purchasing to ensure fast deliveries and correct business closures.
You are a team player who contributes energy and problem-solving ability when challenges arise — always with the customer's needs and the business's goals in focus. A strong business drive and ability to prioritize and follow up is an advantage. If you also have experience from logistics or supply chain — for example warehouse management, order administration or transport planning — we see it as a clear advantage since it speeds up your delivery capability and understanding of the whole flow.
Qualifications
•At least 3-year upper secondary education
•At least 2 years of work experience, preferably within customer service, customer support or roles with external interfaces (e.g. purchasing or logistics)
•Business drive and used to working towards goals and follow-up
•Basic knowledge of Office & Outlook
•Knowledge of IFS is an advantage
•Fluent in Swedish and English, both spoken and written
Great importance is placed on personal suitability. Your commitment, responsibility and ability to drive customer cases to closure are central to the role.
The position requires that you undergo and are approved according to the security regulations in force at the time. For positions where Saab has requirements for security classification, this may, where applicable, entail requirements for certain citizenship.
What you become part of
Saab is a leading defense and security company with the purpose of helping nations protect their population and contribute to security for people and societies. With 28,000 talented employees, Saab develops technology and solutions for a safer and more sustainable world.
Saab develops, manufactures and maintains advanced systems in aviation technology, weapons, command systems, sensors and underwater systems. Saab has its headquarters in Sweden but operates globally, being part of many nations' defense capability.
Please note that we work with ongoing selection and that the position may be filled before the last application date has expired.
