About NCR VOYIX
NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and services developed through its deep industry experience, NCR Voyix empowers retailers and restaurants to accelerate new possibilities for their operations, experiences and business outcomes. NCR Voyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide.
Title: SAS L1 technical support
Grade: B1
Location: Belgrade, Serbia
Shift rotations included
Position Summary & Key Areas of Responsibility
The SBOnet (Smart Back Office) Technical Support position supports NCR's web-based application(s) used by quick service restaurants and operators across all geographies in the US and CA. This position is responsible for installing SBOnet software, auditing, and troubleshooting real time polling and errors in reporting.
Essential Functions
•Provide technical onboarding support for new subscribers
•Complete daily and real time audits of data
•Connect to customers using connectivity tools to resolve issues remotely
•Assist SBOnet subscribers with questions regarding reporting issues or feature requests and concerns
•Document new features and common questions in our knowledge base
•Provide written and verbal reports as required
•Troubleshoot SBOnet installations to resolution on two or more point of sale (POS) platforms
•Interact and troubleshoot issues reported by SBOnet users
•Support SBOnet users via phone and email
•Provide written and verbal reports as required
•Suggest features that will help users be successful using NCR's systems
Required Qualifications
•Associates degree in Computer Science or technical trade school, or 3-5 years of experience in a technical role; progressive experience required for advanced levels
•Practical experience with PCs
•Understanding of SQL
•Understanding of Networks is required
•A strong interest in the restaurant technology industry and the ability to empathize with restaurant managers and operators
•Excellent written and verbal communication skills as well as interpersonal skills
•Possess the accountability and personal responsibility to own and drive results
•Ability to work independently and part of a team environment
•Proficiency in Microsoft Office programs, including Outlook, Word, Excel and PowerPoint
Desired/Preferred Qualifications
•Experience in the customer support or restaurant industry
•Experience with SBOnet or a similar product; concepts, practices and procedures preferred
•Possess excellent problem-solving and analytical skills
•Ability to effectively manage multiple projects with strong organizational skills, attention to detail and logical problem-solving skills
Offers of employment are conditional upon passage of screening criteria applicable to the job.
